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Twilio > 实例探究 > 通过 WELL Health 彻底改变医疗保健客户服务
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Revolutionizing Patient Communication in Healthcare: A Case Study on WELL Health

技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 医疗保健和医院
  • 生命科学
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 对话机器人
  • 大规模定制
服务
  • 系统集成
挑战
医疗保健行业缺乏针对医院外患者的一流客户服务和沟通。
关于客户
WELL Health 为北美的中型医疗保健系统和医院提供服务。
解决方案
WELL Health 提供了一个平台,允许患者通过他们的首选渠道与医疗保健提供者进行沟通,从而简化和标准化整个组织的沟通。
运营影响
  • WELL Health's solution has significantly improved the patient communication experience, eliminating the friction that often keeps patients from good clinical outcomes and better relationships with their providers. The platform allows for seamless patient communication, inclusive of both automated and staff communication. Each interaction with the patient is unique, requiring a combination of real-time data integration, customized message content and timing specific to each individual patient, and intelligent automated interactions, all purpose-built to support healthcare use cases. During the COVID-19 pandemic, WELL Health's digital agility helped healthcare providers communicate with patients about everyday care, as well as provide communications around COVID-19 vaccine distribution. The company's future plans include expanding within the United States and internationally, with a vision of making their customers — hospitals and healthcare systems— the best companies in the nation, or even the world, for customer service.
数量效益
  • 200K+ providers on WELL Health's platform
  • 1.1B messages sent to 37 million patients annually
  • 100+ use cases supported

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