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Twilio > 实例探究 > 简化医疗保健沟通:OhMD 患者远程医疗的创新方法
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Revolutionizing Patient Telehealth Experience: A Case Study on OhMD

技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 传感器 - 相机/视频系统
适用行业
  • 水泥
  • 医疗保健和医院
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 现场人员安全管理
  • 远程病人监护
挑战
医疗服务提供者和患者希望在医疗保健方面有更多的可及性、清晰度和人际关系,但往往面临更多的文书工作、技术问题和挫败感。新技术为临床医生创造了更多工作,并导致远程医疗体验未得到充分利用。
关于客户
OhMD 的客户是使用其平台的医院和诊所。他们优先考虑患者体验并利用患者已有的技术,例如手机。他们的目标是改善沟通并提供更好的患者体验。
解决方案
OhMD 创建了一个平台,使用简单的短信通信来改善患者护理并使提供商能够提供更有意义的护理体验。他们专注于简单直观的软件来快速设置实践。他们利用患者已经使用的技术(例如短信和视频)来提供更好的患者体验。
运营影响
  • OhMD's solution has not only improved the efficiency of healthcare practices but also enhanced the patient experience. The platform has made it easier for patients to communicate with their healthcare providers, reducing the time spent on hold or trying to navigate complex technology. The use of SMS as the initial point of contact has made communication more accessible and convenient for patients. The integration of video into text conversations has also provided a safe and easy way for patients and providers to interact during the pandemic. Furthermore, the platform has been instrumental in helping with vaccine distribution efforts, integrating the OhMD telehealth platform into unique vaccination processes to support vaccine scheduling. Overall, OhMD's solution has put the human element of healthcare first, revolutionizing the patient telehealth experience.
数量效益
  • 200K increase in messages MoM in 1 month
  • Built video channel on platform in 2 weeks
  • One client saved about two hours of time each day that they otherwise would have used for patient phone calls

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