下载PDF
RingCentral's Global Communications Solution for Auction Technology Group
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 设备与机械
- 电信
适用功能
- 销售与市场营销
用例
- 机器间付款
- 人员跟踪与监控
服务
- 系统集成
挑战
Auction Technology Group (ATG) 是一家在两大洲运营的全球技术企业，其通信系统面临着挑战。该公司同时经营定时在线拍卖和现场网络直播拍卖，已将其业务从英国扩展到美国和数字技术产品。超过 4350 万投标人浏览其网站，列出超过 750 万件商品，每年促成 20 亿英镑的交易，ATG 需要一个强大而高效的通信系统。现有的解决方案涉及不同大陆的不同电话提供商以及音频和视频会议的其他提供商。这种分散的方法不仅效率低下，而且成本高昂。运营总监 Marika Clemow 意识到公司需要一个单一的、全球性的、基于云的通信解决方案，该解决方案可以提供更多功能和更优惠的价格。
关于客户
Auction Technology Group (ATG) 是一家总部位于伦敦的公司，旗下艺术与古董部门以及工业与商业部门运营着四个在线市场，每年举办 13,000 场拍卖会。该公司成立于 1971 年，已为投标人和拍卖师之间价值 20 亿英镑的安全在线交易提供了便利。 ATG 拥有超过 4350 万竞拍者浏览其网站，列出超过 750 万件商品，每年促成 20 亿英镑的交易。该公司与超过 1,350 家拍卖商合作，每年举办 13,000 场拍卖会，其基础设施可实现安全交易、轻松出价和全面搜索。 ATG 的全球技术业务遍布两大洲，拥有 100 名员工，为公司的电子商务门户和 SaaS 产品提供全天候客户服务。
解决方案
ATG 选择 RingCentral 通信平台作为他们的解决方案。选择 RingCentral 是因为它能够满足 ATG 的所有要求以及其作为该领域领导者的声誉。借助 RingCentral Office®，ATG 现在拥有先进的电话功能，例如用于呼叫路由的自动接待多级 IVR、用于简化管理的基于角色的访问控制等等。该平台还提供与 ATG 帮助台软件 Zendesk 的集成，以及与 Salesforce 和 Office 365 的集成。RingCentral Mobile 应用程序允许移动设备上的员工在离开办公室时访问系统的所有高级功能。 ATG 还实施了 RingCentral Meetings™，用于视频和音频会议以及屏幕共享，以增强团队协作并提高业务效率。
运营影响
数量效益
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
