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Saint-Gobain CPS: Giving clients real-time order status updates through innovative mobile apps
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 建筑与基础设施
适用功能
- 物流运输
用例
- 供应链可见性(SCV)
- 资产跟踪
服务
- 软件设计与工程服务
- 系统集成
挑战
圣戈班 CPS 是一家为各行业提供先进材料的全球供应商,它面临着向客户提供准确及时的交货时间表和状态信息的挑战。从货物在工厂装上卡车到交付到客户现场,该公司几乎无法了解货物的状态。这种缺乏透明度的情况导致了交货延迟、运输途中货物受损以及交付链效率低下等问题。该公司的客户希望通过减少仓库库存来降低成本,他们需要更好地了解交货时间,以避免缺货情况和不必要的交货等待时间。
关于客户
圣戈班是建筑、汽车、运输和包装行业先进材料设计、制造和分销领域的全球领导者。该公司通过 ISOVER、PAM、Weber、Placo、Gyproc 和 CertainTeed 等知名品牌开展业务。圣戈班建筑产品部门 (CPS) 提供室内和室外解决方案,以提高商业建筑和住宅的舒适度。圣戈班 CPS 业务遍布全球,在 64 个国家开展业务,拥有近 190,000 名员工。2013 年,该公司的销售额达到 420 亿欧元。
解决方案
为了应对这些挑战,圣戈班 CPS 聘请 IBM 全球商业服务部设计和实施 iOS 和 Android 移动应用程序,使用 IBM MobileFirst 技术进行应用程序开发,并使用 IBM WebSphere Cast Iron 与 SAP ERP 集成。该解决方案包括一个移动应用程序,供客户检查其送货状态;一个 Web 门户,供不愿使用移动应用程序的客户使用;另一个移动应用程序,供送货司机输入预计到达时间并提供任何不可预见的延误更新;以及一个供圣戈班 CPS 服务台使用的内联网门户。移动应用程序和 Web 门户提供实时送货状态,为圣戈班 CPS、其运输商和客户节省时间和精力。它们还提供对交付链的全面可见性,并提前警告延迟交付,从而提高效率。
运营影响
数量效益
相关案例.
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