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Scaling Customer Service in eCommerce: A Case Study on Hickies
适用行业
- 水泥
- 设备与机械
适用功能
- 采购
- 销售与市场营销
用例
- 零售店自动化
- 时间敏感网络
服务
- 系统集成
挑战
Hickies 是一家电子商务初创公司，在快速扩展业务时面临着有效管理客户服务流程的挑战。
关于客户
Hickies 是一家电子商务初创公司，销售运动鞋弹性鞋带系统。他们优先考虑客户服务，旨在建立一个满意的客户社区。
解决方案
该公司使用 Shopify 来运营其在线商店，并使用 Desk.com 来管理客户服务。然而，在两个平台之间手动传输客户数据非常耗时。他们在 Zapier 找到了一个解决方案，该解决方案使流程自动化并节省了时间和金钱。
运营影响
数量效益
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