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Infobip > 实例探究 > Segari：通过数字解决方案转变客户服务

Segari: Streamlining Customer Support with IoT for Enhanced Efficiency and Engagement

技术

网络与连接 - 5G
平台即服务 (PaaS) - 应用开发平台

适用功能

采购
销售与市场营销

用例

实时定位系统 (RTLS)
时间敏感网络

挑战

响应速度慢和数据分散导致客户流失

关于客户

Segari是一个生鲜农产品在线分销平台，专门销售水果、蔬菜、肉类和家庭杂货。他们在雅加达大区开展业务，并正在其他地方扩张。

解决方案

全面的客户沟通平台，可改善客户和座席体验

运营影响

The implementation of Infobip’s communication platform transformed Segari's customer service digitally. With real-time flexible support, customers were able to get the answers they needed quickly. The customer support agents became more efficient as workloads were lowered with automated routing. The enhanced trackability of various data allowed Segari to elevate their customer communication and deliver personalized experiences. The unified omnichannel communication approach resulted in a friction-free collection and unification of data, and an increase in agent efficiency and contact center performance. This holistic communication solution changed the way Segari approaches its online customer service, and they plan to continue using Conversations and Moments to provide personalized experiences and resolve queries faster and more efficiently.

数量效益

90% reduction in response time
99.8% of support requests solved within 24hrs
72 in NPS compared with 25 – 30 before using the solution

相关案例.

Leading Tools Manufacturer Transforms Operations with IoT

Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.

Jaguar Land Rover Speeds Order-to-Cash Cycle

At Jaguar Land Rover, vehicles physically move around the facility for testing, configuration setting, rework and rectification, leading to a longer search time to get each vehicle to its next process facility. The main goal is to minimize the vehicles' dwell time between end of line and the delivery chain which was previously a manually intensive process. Jaguar Land Rover's goal was to build on the success of an earlier RFID project and improve the efficiency of delivering vehicles to meet dealer orders.

Time Sensitive Networking

For industrial applications such as process and machine control to run smoothly, there is a need to ensure that there is low communication latency and minimal jitter in order to meet closed loop control requirements.

Improve Postal Mail and Package Delivery Company Efficiency and Service

Postal mail and package delivery company wanted to replace legacy yard management system, increase inbound and outbound yard velocity, improve priority parcel delivery time and accuracy, reduce workload and overtime, reduce driver detention and measure performance and utilization of yard resources.

Hospital Management Solution

The Oncology Diagnosis and Treatment Center of Brasov wanted to give patients as much freedom to roam as possible, while at the same time ensuring optimal patient safety and security. The centre was in need of an adequate wireless voice communication and messaging solution that would give patients the confi dence that medical staff is always on call, and reduce stress levels of nurses and doctors when called in case of urgent need.

Worker Tracking & Safety Monitoring in Construction

One of the main challenges facing the technology was to create a network within underground tunnels and another was to provide products that can withstand harsh working environment. The team used amplifiers to enhance bandwidth and Litum produced IP67-rated hardware that is durable for harsh working conditions.

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