下载PDF
Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 质量预测分析
服务
- 系统集成
- 测试与认证
挑战
这家总部位于美国的在线抵押贷款经纪公司通过迁移到 SIP 中继服务开展了一项大型统一通信 (UC) 项目。此次升级预计每月可节省高达 100,000 美元,同时通过使外拨拨号器能够与潜在抵押贷款和再融资客户进行 16 倍的通话,从而提高收入机会。然而,在实施 UC 系统后,服务质量 (QoS) 问题、回声问题、导致拨号问题的交换机问题以及语音邮件 Web 应用程序中的 DNS/HTTP 错误造成了糟糕的用户体验。这危及了项目的成功,并可能损害业务。IT 面临着一项艰巨的挑战,即主动查明问题的根源,以便快速分类和解决问题。
关于客户
客户是一家总部位于美国的在线抵押贷款经纪商。它是美国最大的零售贷款机构之一,提供多种其他房地产服务,如产权保险、房产估价、结算服务、其他联邦住房管理局支持的抵押贷款计划以及房地产经纪人网络。这家公司拥有数万名员工和数十亿美元的抵押贷款额,人际沟通是该公司成功最重要的服务之一。作为一家在线企业,这家抵押贷款经纪商依靠其通信系统为公司创造收入。通话质量和应用程序的可靠性直接影响用户体验,进而影响利润。
解决方案
为了解决公司紧迫的 UC 挑战,IT 部门转向 NETSCOUT 的一流解决方案。nGeniusONE 服务保障平台采用自适应服务智能™ (ASI) 技术,与多个 InfiniStream 设备一起,提供了对战略 SIP 中继计划的可视性。InfiniStream 设备支持数据中心的 10GbE 部署,自动拨号器会在那里向潜在客户发起呼叫。InfiniStream 平台主动收集、组织和分析流量数据,以提供有关业务服务和统一通信性能的丰富信息。有了这些数据,IT 部门能够快速确定问题的根本原因并实现无缝服务保障。
运营影响
数量效益
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”