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Setting a New Pace for Increased Competitive Advantage
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 离散制造
- 销售与市场营销
用例
- 过程控制与优化
- 供应链可见性(SCV)
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
挑战
Fujitsu Technology Solutions, a leading European IT infrastructure provider, was experiencing rapid growth in its service business. However, the company's 20-year-old proprietary service middleware was unable to keep up with its evolving business needs. Fujitsu required a solution that would offer greater flexibility for user interfaces, facilitate improvements in its 24/7 support, enable faster on-boarding of customers, and increase cost efficiencies. The solution also needed to ensure continuous availability throughout the transition process due to demanding Service Level Agreements (SLAs) and high penalties.
关于客户
Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence that spans Europe, the Middle East, Africa, and India. The company offers a full portfolio of IT products, solutions, and services, ranging from clients to data center solutions, managed infrastructure services, and Infrastructure-as-a-Service (IaaS). Headquartered in Munich, Germany, Fujitsu Technology Solutions employs more than 13,000 people and is part of the global Fujitsu Group, a leader in information and communication technology. The company is experiencing high, rapid growth in its service business, which has brought about complex business requirements, including global operations, increased customer expectations, demand for global expertise with local responsiveness, and a greater degree of solution integration.
解决方案
Fujitsu Technology Solutions expanded its investment in Software AG’s webMethods technology, moving to a single strategic Enterprise Application Integration (EAI) platform for all B2B areas (service, sales, and suppliers). This simplified operations and reduced costs. The solution represented a major milestone in providing continuous premium customer support. More than 17 systems, ranging from custom solutions to SAP, were integrated. By abstracting the customer interfaces from these systems, Fujitsu gained the freedom to gradually replace and modernize its internal support system landscape without compromising business continuity. The project was completed on time and within budget. Immediately, more than 70 customers were on-boarded at 30 percent less effort than before. The system scales without issue, handling 7 million documents a month. With its partner management functionality, webMethods Trading Networks also plays a central role in the solution; 300 of the company’s external partners have already been connected.
运营影响
数量效益
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