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Shopping Saves Syngenta $1.7m Every Year
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 农业
适用功能
- 商业运营
- 设施管理
用例
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
挑战
Syngenta faced a significant challenge in managing over 250 applications across its business, both licensed and in-house developed. The company needed an automated process that would allow desk-based and mobile workers to select and download the applications they needed without involving highly experienced technical administrators. The manual process of handling software requests through the IT helpdesk was time-consuming and inefficient, leading to delays and frustration among users. The central administration team was overwhelmed with an average of 3,700 requests per month, each costing approximately $40, resulting in substantial operational costs.
关于客户
Syngenta is a global company with 27,000 employees spread across 150 sites in 90 countries. The company is dedicated to bringing plant potential to life through world-class science, global reach, and a commitment to its customers. Syngenta focuses on increasing crop productivity, protecting the environment, and improving health and quality of life. The company operates in various divisions, including Seeds and Crop Protection, each with specific software needs. Syngenta's decentralized IT administration and empowered local service management aim to streamline operations and enhance user satisfaction.
解决方案
Syngenta implemented 'Shopping,' a self-service portal that allows desk-based and mobile workers to find, order, and download the software they need directly to their desktops. This solution eliminated the need for IT helpdesk involvement in simple software requests, putting users in control of their software needs. The portal also automated the approval process, generating requests to Site Service Managers or department heads where necessary. By decentralizing the software request process, Syngenta enabled faster decision-making and reduced delays in software availability. The solution was designed to cater to the specific needs of different divisions, such as Seeds and Crop Protection, allowing service managers to manage software requests locally.
运营影响
数量效益
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