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SoftServe's Transformation: Enhancing Operations with Gong
技术
- 分析与建模 - 实时分析
适用行业
- 设备与机械
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 时间敏感网络
挑战
SoftServe 是一家数字咨询公司，由于缺乏易于访问的数据而面临运营效率低下的问题。该公司的团队位于乌克兰，在充满挑战的环境下运营，因此生产力成为一个关键因素。一个重要的问题是团队之间缺乏协调，导致服务之间存在差距。该公司复杂的销售流程也是一个问题，因为它需要更加无缝的方法。由于缺乏数据，无法证明重组的必要性或确定需要立即关注的领域。此外，由于缺乏必要的信息，该公司难以维持生产力。
关于客户
SoftServe 是一家数字咨询公司，成立于 1993 年，总部位于德克萨斯州奥斯汀。该公司转变并优化了企业和软件公司的业务方式。 SoftServe 拥有 10,000 名员工的团队，从事计算机硬件开发行业。该公司拥有复杂的协作团队销售环境，并且一直在寻找使销售流程更加无缝的方法。尽管运营环境充满挑战，SoftServe 仍致力于实现他们的目标和抱负，并且他们始终在寻找能够帮助他们实现目标的工具。
解决方案
SoftServe 转向Gong（一个提供易于访问的数据的平台）来解决他们的运营挑战。龚帮助 SoftServe 识别交付差距和销售生产力问题，提供支持战略决策所需的数据。这带来了战略性招聘、更好的指导以及更了解情况的高级领导者，他们能够与客户的实时声音保持一致。龚还帮助 SoftServe 找到了跨团队的一致性，从战略和财务角度证明了新角色的设立是合理的。为了提高生产力，Gong 和支持团队为从新员工到副总裁的每个人提供了一系列趋势报告，节省了时间，让销售团队能够专注于销售。最后，Gong 的实时洞察力使 SoftServe 能够随时随地优化其运营，使他们能够根据明显的模式进行调整，避免等到情况变得更糟才进行改进。
运营影响
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