下载PDF
Information Builders > 实例探究 > STCU Visualizes Data to Improve Member Services
Information Builders Logo

STCU Visualizes Data to Improve Member Services

技术
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据交换与集成
适用行业
  • 金融与保险
适用功能
  • 商业运营
用例
  • 质量预测分析
  • 实时定位系统 (RTLS)
服务
  • 数据科学服务
  • 系统集成
挑战
Spokane Teachers Credit Union (STCU) was facing a challenge of losing members through the natural process of attrition. The existing reporting system was not capable of delivering the insights the credit union needed to deliver targeted, relevant offers to its members. The credit union was using Pitney Bowes' Sagent business intelligence (BI) product for 14 years, but the product was being sunsetted. This situation presented an opportunity for STCU to implement a new BI and analytics platform. The credit union sought an easy-to-use analytics platform that could enrich their reporting and formatting, data security, scalability, and data visualization. It also needed to have strong self-service capabilities to meet the needs of more than 25 power users and 500 business users.
关于客户
Spokane Teachers Credit Union (STCU) is a state chartered credit union formed in 1934. It is one of the largest credit unions in Washington, with $2.5 billion in assets under management. The credit union has 644 employees, 21 branches, and serves 163,000 members. To stand out in the highly competitive regional financial sector, STCU offers more than just great rates and stellar member services. They also use analytics to better understand their members, properly segment them for marketing purposes, and deliver relevant, personalized offers that boost profitable growth and minimize attrition. The credit union was using Pitney Bowes' Sagent business intelligence (BI) product for 14 years, but the product was being sunsetted. This situation presented an opportunity for STCU to implement a new BI and analytics platform.
解决方案
STCU implemented Information Builders’ WebFOCUS platform for BI and analytics. The credit union started by phasing out its Pitney Bowes platform by converting relevant reports to WebFOCUS. They consolidated and replaced 6,000 legacy reports with just 220 WebFOCUS parameterized reports. The team then used WebFOCUS Portal capabilities to recreate the Pitney Bowes portal page and bring forward essential key performance indicators (KPIs). The portal consists of two main pages. The Numbers page seamlessly links to a Microsoft SharePoint environment, which displays three KPIs that determine employee bonuses, based on how their performance measures up against goals. The Home page takes users to private content, which includes all the reports and workflows that are relevant to their jobs. It includes a link to the STCU public report folder, containing organization-wide reports for the branches in various departments such as budgeting, teambuilding, and certification.
运营影响
  • Better security of reporting data
  • Fewer manual reporting processes
  • Proactive alerts that flag employees of outstanding issues and help them comply with lending regulations
数量效益
  • Consolidated and replaced 6,000 legacy reports with just 220 WebFOCUS parameterized reports
  • More than 600 people now use the portal

相关案例.

联系我们

欢迎与我们交流!

* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

Thank you for your message!
We will contact you soon.