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Streamlining Business Processes for Growth: A Case Study of ShipCalm
适用行业
- 电子商务
- 设备与机械
适用功能
- 物流运输
- 仓库和库存管理
用例
- 最后一英里交付
- 交通模拟
服务
- 系统集成
- 培训
挑战
ShipCalm 是一家专注于电子商务的物流公司，由于缺乏可靠的工作流程系统，在管理不断增长的客户群方面面临着挑战。首席执行官 Ted Fogliani 热衷于简化运营，但发现可用的工具在某个领域存在不足。缺乏有效的系统影响了员工的效率，因为他们执行任务的信息有限。该公司在员工和设施方面都超出了其极限，迫切需要在问题升级之前解决这个问题。
关于客户
ShipCalm是一家成立于2016年的第三方物流公司，专注于电子商务。它通过全渠道提供履行服务，直接运送给消费者和零售商。该公司与亚马逊、Shopify、WooCommerce等电商巨头在整个行业建立了牢固的合作伙伴关系。它将产品存储在仓库中，并尽快将其运送给订购的消费者。该公司引导其软件系统和员工增强客户体验，在尽可能短的时间内解决遇到的任何问题。
解决方案
Ted Fogliani 在 SweetProcess 中找到了解决方案，该软件符合他简化操作的标准。他拥有建筑行业工作流程系统的经验，清楚地知道他的电子商务物流公司需要什么。 SweetProcess 提供了写作修改的便利性和其他好处，说服了他注册。 ShipCalm 以多种方式使用该软件。它用于员工培训和入职，使 Ted 能够跟踪他们的培训并评估他们的能力。它还用于业务流程文档，为标准操作程序提供易于使用的系统。 SweetProcess 还充当员工和客户的中央知识库，确保信息的平衡流动。最后，它允许共享用户体验，使客户能够准确地看到我们为他们做了什么。
运营影响
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