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SweetProcess > 实例探究 > 简化牙科诊所运营以提高安全性和效率:以 The Dentist Off Main 为例
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Streamlining Dental Clinic Operations for Enhanced Safety and Efficiency: A Case Study of The Dentist Off Main

技术
  • 分析与建模 - 过程分析
  • 传感器 - 温度传感器
适用行业
  • 教育
  • 医疗保健和医院
适用功能
  • 物流运输
用例
  • 最后一英里交付
  • 现场人员安全管理
服务
  • 系统集成
  • 培训
挑战
The Dentist Off Main 是一家位于俄勒冈州莫拉拉的牙科诊所,它面临着简化运营以确保最大安全性和效率的挑战。该诊所最初尝试使用 Word 文档记录其业务流程,但事实证明这种方法无效。 COVID-19 大流行的出现进一步凸显了对结构良好的业务流程的需求,以确保员工和患者的安全。该诊所决心在新冠疫情结束后恢复运营,但很明显,如果没有标准操作程序,可能会让工作人员和患者接触到病毒。该诊所还面临员工培训和入职的挑战,这是一个繁琐的过程。此外,诊所希望减少患者护理中的身体接触点,以防止病毒传播。
关于客户
The Dentist Off Main 是一家致力于改善患者牙科体验的牙科诊所。该诊所以爱、健康和联系为使命,并通过以客户为中心的服务提供方式优先考虑客户的福祉。该诊所位于俄勒冈州莫拉拉,与社区有着密切的联系,并已成为该地区首选的牙科诊所。 Dentist Off Main 高度重视员工,并为他们的个人和职业发展创造有利的工作环境。该诊所由首席牙医 Olesya Salathe 博士和办公室经理 Alex Jacks 经营。
解决方案
为了应对这些挑战,The Dentist Off Main 寻求业务流程顾问 Adi Klevit 的帮助,后者推荐了 SweetProcess,她已成功使用该工具简化了多家企业的运营。借助 SweetProcess,诊所能够有效记录患者护理程序,将物理接触点减少到最低限度。该工具还简化了员工培训和入职流程,提供了一个平台,让现有员工可以随时访问程序和流程,而新员工可以毫无压力地了解自己的角色。此外,SweetProcess 作为一个可访问的知识库,为员工提供工作所需的所有信息。该系统基于云的存储允许授权远程访问,使团队成员能够远程工作。
运营影响
  • The implementation of SweetProcess at The Dentist Off Main has led to significant improvements in the clinic's operations. The tool has enabled the clinic to effectively document patient care procedures, thereby reducing physical touchpoints and minimizing the risk of virus spread. It has also simplified the employee training and onboarding process, making it less cumbersome and more efficient. Furthermore, SweetProcess has served as an accessible knowledge base, providing employees with all the information they need for their jobs. This has reduced the need for employees to seek help from others, thereby improving workflow efficiency. The system's cloud-based storage has also enabled remote work, providing flexibility for team members. Overall, the use of SweetProcess has enhanced the safety and efficiency of operations at The Dentist Off Main.
数量效益
  • Reduced physical touchpoints in patient care to the barest minimum, minimizing the risk of virus spread.
  • Simplified the employee training and onboarding process, making it less cumbersome and more efficient.
  • Provided an accessible knowledge base, reducing the need for employees to seek help from others and improving workflow efficiency.

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