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Streamlining Healthcare Operations: Adventist Health System's Success with Nintex Platform
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 设备与机械
- 医疗保健和医院
适用功能
- 设施管理
- 采购
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 硬件设计与工程服务
- 系统集成
挑战
Adventist Health System 是一家医疗保健组织，在 10 个州的 44 个设施中拥有超过 78,000 名员工，在管理订购流程方面面临着重大挑战。该系统主要基于口头和电子邮件订单，事实证明效率低下且耗时。 IT 部门花费了大量时间来处理纸质表格请求、口头请求以及一系列有关新设备和名片请求的后续电子邮件。该过程不仅繁琐，而且容易出现错误和延误。系统中的不准确常常导致计算机设备延迟交付和名片不准确。我们面临的挑战是找到一种解决方案，能够自动执行此流程、减少错误并让 IT 员工能够专注于其他关键任务。
关于客户
Adventist Health System 是一家总部位于美国的医疗保健组织。该组织致力于提供基督教医疗保健，并在 10 个州运营着 44 个设施。 Adventist Health System 拥有超过 78,000 名员工，每年为 470 万名患者提供服务。该组织的 IT 部门负责维护临床和业务系统，为多个医院园区提供安全、有效和集成的患者护理服务系统。确保新员工拥有必要的计算机硬件、软件和名片是组织的一项关键任务。
解决方案
该解决方案以 Nintex Platform for SharePoint 的形式出现。在探索了各种选项后，该组织决定采用 Nintex，因为它与 SharePoint 无缝集成。该平台允许非技术用户通过单击 SharePoint 功能区上的表单轻松发起订单。一旦工作人员完成了基于 Nintex 平台构建的在线名片申请表，SharePoint 将发送一封电子邮件并启动该请求的审批流程。该平台还提供了所见即所得的显示屏，使用户能够准确地查看名片，就像打印出来的一样，从而使他们能够在下订单之前纠正错误。此外，当经理为新员工或现有员工填写在线表格时，工作流程将触发 IT 员工重新分配或订购所需的计算机硬件和软件。该平台还允许员工从主页访问系统，并从其本机员工移动应用程序在其网络视图中打开页面。
运营影响
数量效益
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