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Strengthening the recruitment process with Talkpush’s omnichannel capabilities
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 人力资源
用例
- 补货预测
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
iQor Philippines faced challenges in managing their recruitment process efficiently. They relied heavily on manually generated reports to gather data, which was time-consuming and prone to errors. The company needed a solution to gain better visibility of leads, understand the effectiveness of sourcing channels, and automate the prescreening process. Additionally, they wanted to improve candidate experience and streamline communication between their sourcing and recruiting departments.
关于客户
iQor Philippines is a managed services provider specializing in customer engagement and technology-enabled BPO solutions. With a presence in more than seven locations, iQor offers a range of services to enhance customer interactions and operational efficiency. The company focuses on delivering high-quality service and innovative solutions to meet the evolving needs of its clients. iQor's commitment to excellence is reflected in its continuous efforts to improve its recruitment process and candidate experience.
解决方案
iQor implemented Talkpush to address their recruitment challenges. Talkpush provided a comprehensive data and analytics dashboard, giving iQor full visibility of leads and the effectiveness of each sourcing channel. The integration of a chatbot automated the prescreening process and measured candidate Net Promoter Score (NPS), freeing up the talent acquisition team's time and providing insights into candidate expectations. Additionally, iQor utilized parametric QR Codes to process offline data efficiently, enabling candidates to start the application process in real-time. The integration of Talkpush with iQor's HR management system, Successfactors, automated communication between teams and digital tools, streamlining the recruitment process and improving data accuracy.
运营影响
数量效益
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