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实例探究 > The Evolution of Continuum BDR: eProsper’s Transition from Vault to Continuity247

The Evolution of Continuum BDR: eProsper’s Transition from Vault to Continuity247

技术
  • 基础设施即服务 (IaaS) - 备份与恢复
  • 基础设施即服务 (IaaS) - 云存储服务
适用行业
  • 医疗保健和医院
  • 金融与保险
适用功能
  • 商业运营
  • 维护
  • 质量保证
服务
  • 系统集成
  • 云规划/设计/实施服务
  • 培训
挑战
After several years of success with Continuum Vault, owner Robert Smith and the team at eProsper had concerns about transitioning to Continuum’s new BDR platform. Smith had a list of about a dozen questions regarding the transition, and Continuum’s support teams worked through each one individually. The primary concerns revolved around the new technology's reliability, the transition process, and the potential impact on their existing clients. Given the critical nature of BDR services in their portfolio, ensuring a smooth transition was paramount to avoid any disruptions in service and maintain client trust.
关于客户
eProsper is a full-service IT provider based in Toronto, Canada, founded in 2011 by Robert Smith. The company aims to provide enterprise-level technology support and services to businesses of all sizes and across various industries. Unlike many IT providers, eProsper follows a unique model of hand-picking clients and focusing on targeted growth rather than rapid expansion. This approach has allowed them to build strong, long-term relationships with their clients. eProsper became a Continuum partner in 2013, leveraging Continuum’s remote monitoring and management (RMM) and Vault backup and disaster recovery (BDR) services to enhance their service offerings. The company has over 20 years of experience in the IT industry and serves specialized markets such as manufacturing, engineering, healthcare, finance, construction, and agriculture.
解决方案
Continuity247, Continuum’s new fully-managed backup and disaster recovery platform, was introduced to replace Vault. The platform offers robust data protection, secure cloud storage, and a range of local and cloud-based backup options. It integrates seamlessly with Continuum RMM, providing a comprehensive IT management solution. The transition process was meticulously planned and executed with the help of Continuum’s support teams. They addressed all of Smith’s concerns and demonstrated the platform’s capabilities, including faster and simpler file recovery processes. The new platform also offers a stronger user interface and more information through its dashboard, which is directly connected to eProsper’s IT Support Portal and RMM data. The transition was smooth, with the new software being installed and operational within an hour. The added flexibility of Continuity247, such as customizable retention points and monthly billing with no annual commitment, has been particularly beneficial for eProsper’s diverse client base.
运营影响
  • The transition to Continuity247 was smoother than anticipated, with the new software being installed and operational within an hour.
  • The new platform offers a stronger user interface and more information through its dashboard, which is directly connected to eProsper’s IT Support Portal and RMM data.
  • Faster and simpler file recovery processes have been a key differentiator for Continuity247, enhancing customer satisfaction.
数量效益
  • Transition to Continuity247 was completed within an hour.
  • Faster restore times with Continuity247 compared to Vault.

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