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The Mending Shed Cut the Time It Spends Picking 100 Orders from 2 Hours to 15 Minutes and Working on POS from 6 Hours to 1
技术
- 功能应用 - 库存管理系统
适用行业
- 消费品
适用功能
- 仓库和库存管理
用例
- 库存管理
服务
- 软件设计与工程服务
挑战
The Mending Shed, an online store selling a wide variety of replacement parts, was struggling with its inventory management system. The company was constantly dealing with overages and shortages on inventory, leading to customer dissatisfaction when orders had to be put on back order. The lack of inventory tracking also resulted in misplaced items, leading to a significant amount of unrecoverable inventory. The company was spending more than six hours per day to create purchase orders for all of their vendors. The process of picking each order individually was time-consuming and inefficient, taking two hours per every 100 orders picked. Employees had to memorize where each item was stored in the warehouse, leading to long training periods before they became proficient in picking and processing orders.
关于客户
The Mending Shed was founded in 1971 as a small repair shop fixing a variety of items from furniture to home appliances. Over the years, the company has expanded its capacity and now offers repair service on dozens of products. In 2001, they opened an online store, which has become an integral part of their business. The company sells a wide variety of replacement parts to the public, including parts for washers, dryers, dishwashers, hair dryers, curling irons, shavers, razors, power wheels, power tools, lawn equipment, and more. They have an international customer base.
解决方案
The company decided to implement Fishbowl Warehouse, a popular inventory management software for QuickBooks users. The software provided the features the company needed to manage its increasingly complex inventory needs. With Fishbowl, the company was able to continue using QuickBooks for their accounting needs while adding many new inventory control features. Fishbowl’s auto reorder points and auto purchase orders by vendor helped the company reduce the time it takes to create purchase orders from six hours to about one hour per day. The warehouse location, inventory management, and location sort order features enabled them to reduce the amount of time they spent picking orders from two hours to about 15 minutes per 100 orders. The company also integrated Fishbowl with their website to update the website in real time, allowing customers to see which products are in stock before placing an order.
运营影响
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