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Top Finserv Co. Optimizes Compliance and Agent Performance with QA Automation
技术
- 分析与建模 - 机器学习
- 网络安全和隐私 - 安全合规
适用行业
- 汽车
- 设备与机械
适用功能
- 采购
- 质量保证
用例
- 租赁金融自动化
- 人员跟踪与监控
挑战
由于 QA 人员有限且代理人数不断增加,该公司需要确保合规性并增加 QA 数量,以推动最佳代理绩效。
关于客户
一家顶级金融服务公司,通过专有的承销和贷款管理技术和系统提供投资组合管理、贷款解决方案、资产保留等。
解决方案
自动化 QA 评估流程帮助该公司增加了 QA 数量,转变和扩展了其代理绩效改进策略,以提高合规性并增加整个业务的收入增长。
运营影响
数量效益
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