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Top Ten Law Firm Assures Global Telepresence Quality with NetScout
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
挑战
该律师事务所部署了最先进的统一通信 (UC) 系统，以改善公司内部和客户之间的通信。这项投资的很大一部分是其全球每个办事处的多屏幕、多点沉浸式 Telepresence 套件。然而，随着系统使用量的增加，包括用户掉线在内的严重性能问题的数量和严重程度都在增加。IT 人员最初使用传统电话工具来调查事件并解决问题，但传统工具都显示“绿灯”，表示正常运行。由于对 Telepresence 系统及其问题几乎一无所知，IT 人员越来越沮丧，花费太多时间试图以随意的方式识别和解决问题。
关于客户
客户是一家全球性律师事务所，是全球十大律师事务所之一，在 14 个国家/地区的 31 个办事处拥有约 2,000 名律师。这家私营组织去年的年营业收入超过 15 亿美元。这家全方位服务公司专门从事商业法，包括交易、诉讼、公司和跨政府场所的监管。该公司利用其企业、环境、金融、诉讼和税务部门的专家团队，以 30 多种语言快速响应客户，提供关键的深入主题。由于专业知识和信息遍布各地，律师和员工非常依赖可访问性和协作工具来提供客户期望的业务和法律解决方案。
解决方案
IT 人员选择 NetScout 来确保 Telepresence 最终用户体验，以提供所需的性能管理和精细可视性。在安装后的几天内，nGenius UC Server 已经分析了每个 Telepresence 参与者的双向 RTP/RTCP 媒体流，无论他们身在何处，并显示实时指标和诊断信息供工作人员查看。nGenius 解决方案帮助工作人员查明并解决影响 Telepresence 会话可靠性和性能的间歇性数据包丢失问题。在使用 nGenius UC Server 之前，IT 人员无法记录、重放、诊断和解决间歇性数据包丢失。在使用 nGenius UC Server 取得巨大成功后，该公司还添加了 nGenius Voice | Video Data Collector 来扩展整体功能，允许 IT 人员关联来自用户 IP 地址的呼叫数据记录 (CDR)，从而更快地识别并改进会话管理。
运营影响
数量效益
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