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Toyota Connected Leverages Twilio Flex for Enhanced Customer Experience
技术
- 分析与建模 - 机器学习
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 汽车
- 设备与机械
适用功能
- 产品研发
用例
- 智慧校园
- 车辆性能监测
服务
- 系统集成
挑战
Toyota Connected North America (TCNA) 需要一个灵活的呼叫中心解决方案，能够在全球范围内响应客户的需求并快速创新。
关于客户
丰田互联北美 (TCNA) 是丰田的软件服务创新引擎，它将数据、机器学习和人工智能结合在一起，以改变驾驶员与车辆互动的方式。 Drivelink 是 TCNA 的远程信息处理平台，为超过 600 万驾驶员提供了紧急和便利功能。
解决方案
借助 Twilio Flex，TCNA 可以为司机提供无缝的客户体验，同时提高客服人员的灵活性和效率。
运营影响
数量效益
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