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Transforming Business Intelligence: GC Services Leverages Incorta for Rapid Data Insights
技术
- 分析与建模 - 实时分析
- 基础设施即服务 (IaaS) - 云计算
用例
- 实时定位系统 (RTLS)
挑战
GC Services 在美国各地设有 30 个办事处，拥有大量数据，他们希望挖掘这些数据来深入了解客户和内部人员需求。他们对 BI 的第一次尝试遵循了传统的数据仓库路径，但惨遭失败。该公司需要一种分析解决方案，不需要大量的数据转换，即使在最大的表连接上也能表现良好，并且可以访问和组合 SQL Server、Microsoft Excel 和文本文件。它还需要能够通过近乎实时的更新快速聚合数据，并且易于访问，以便即使非技术用户也可以在多个级别进行深入研究。
关于客户
GC Services 是一家业务流程外包公司，在美国各地设有 30 个办事处。他们拥有大量数据，想要分析这些数据以深入了解客户和内部人员需求。
解决方案
三天之内，GC Services 在其 Cloud Azure 实例上设置了 Incorta，加载并分析了数百万行数据，并创建了必要的仪表板。团队可以在不到一秒的时间内运行性能报告——无需转换或数据建模。领导者和管理者可以了解和优化关键指标，从而使他们的呼叫中心员工能够最大限度地提高生产力。 Incorta 还使该公司能够快速定制业务视图，以便客户能够访问标有熟悉术语、公式和语法的相同数据源。这使客户用户可以轻松理解数据并得出自己的数据见解。
运营影响
数量效益
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