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Transparent Collaboration: The Key to Slack's Success
技术
- 基础设施即服务 (IaaS) - 混合云
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
适用功能
- 产品研发
- 销售与市场营销
服务
- 硬件设计与工程服务
挑战
Slack 是一家总部位于旧金山的软件公司，在从初创公司成长为价值超过 50 亿美元的公司的过程中，面临着维持透明和协作设计流程的挑战。该公司的产品是一个交流平台，需要一个开放和包容的设计过程。面临的挑战是确保所有利益相关者，包括执行团队、产品经理、工程师和设计师，从早期阶段就参与到设计过程中。这对于确保产品保持用户友好性并持续取悦客户至关重要，这是 Slack 快速增长的关键因素。
关于客户
Slack 是一家位于加利福尼亚州旧金山的软件公司。它已经从一家初创公司发展成为一家估值超过 50 亿美元的公司。该公司的产品是一个通信平台，可供各种规模的企业使用，从小型企业到大型企业。 Slack 专注于设计令人惊叹的用户体验，这是其快速增长的关键因素。该公司对其设计团队进行了大量投资，并使用自己的产品作为设计过程的关键部分。 Slack 的设计过程是透明和协作的，从早期阶段就让所有利益相关者参与其中。
解决方案
Slack 实施了透明的设计流程，所有利益相关者从早期阶段就参与其中。该流程从年度和季度规划开始，执行团队和产品经理在广泛的产品路线图上进行合作。随后是正式的项目启动，其中包括在 Slack 中建立项目渠道和初步设计概要。发现阶段涉及探索所涉及的技术并研究早期概念。然后，在设计评审期间，设计工作在产品支柱小组内进行审查，并与项目团队、更大的设计团队和“产品委员会”共享。在重大产品变更可能很复杂或有争议的情况下，Slack 会与支柱小组负责人和其他领导层一起举办产品研讨会，以确保每个人都了解问题的范围和潜在的影响。然后，该团队使用 InVision 和其他产品迭代地制作新功能流程的原型。在产品开发过程接近尾声时，建立了通信/营销/消息传递渠道，并且每两周举行一次平台演示日，以展示全公司范围内特定项目的进展情况。
运营影响
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