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Tyneso Success Story
技术
- 分析与建模 - 预测分析
- 网络安全和隐私 - 端点安全
- 功能应用 - 远程监控系统
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
挑战
Early in its transition to a services model, Tyneso faced significant challenges with day-to-day firefighting, which made it difficult to focus on higher-level customer needs. The company often woke up to discover that a server had gone down overnight, causing customers to lose productivity. With a small in-house team, Tyneso needed a solution that could provide 24x7 service and alleviate the constant firefighting. They were looking for an outsourcing partner that could offer round-the-clock coverage through a Network Operations Center (NOC).
关于客户
Tyneso, founded in 2005, initially started as a value-added hardware reseller but soon transitioned to a services model to provide greater value to its customers. The company operates in the Benelux and German markets, targeting companies with 50-500 employees. Tyneso focuses on building long-term relationships with its clients, serving as a trusted advisor to help them transform their businesses to become more efficient and productive. The company has a small in-house team and relies on outsourcing partners to provide round-the-clock service and support.
解决方案
Tyneso adopted Continuum's suite of solutions to address its challenges. They implemented Continuum Command to manage and monitor every server and endpoint, backed by Continuum's NOC services. For smaller customers with on-site servers, Tyneso uses Continuum Recover for backup and recovery. Additionally, every customer receives Continuum Fortify for Endpoint Security to prevent hacking incidents. The Continuum NOC and Security Operations Center (SOC) provide round-the-clock coverage, allowing Tyneso to deliver higher SLAs with less downtime. This setup has enabled Tyneso to focus on growth and strategic IT planning for its customers.
运营影响
数量效益
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