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Unleashing Productivity in Legal Services: A Case Study of Keoghs and Nintex K2 Five
技术
- 网络安全和隐私 - 安全合规
- 机器人 - 直角坐标机器人
适用行业
- 金融与保险
适用功能
- 质量保证
用例
- 智能包装
- 库存管理
服务
- 测试与认证
挑战
Keoghs 是一家为保险公司、企业和保险行业其他供应商提供索赔相关服务的领先提供商,它面临着重大挑战。由于市场整合、全球化和监管变化,英国的法律服务市场正在经历快速变化。这些变化导致了更大的公司化、新的法律结构以及技术作用的增强。 Keoghs 作为一家具有前瞻性思维的组织,认识到需要尽早转型其业务,以支持其专家团队并通过先进技术提高效率。然而,他们现有的基于 Windows 客户端的法律案件管理解决方案已成为“生锈的球和链”,阻碍了快速变化并限制了 Keoghs 扩展以满足客户需求的能力。 Keoghs 需要一定程度的卓越流程,通常与先进的业务流程管理工具相关。他们需要一种适应性强、灵活的解决方案,能够快速扩展并与 Keoghs 一起成长,以满足不断变化的客户需求。
关于客户
Keoghs 是为英国保险公司、企业和其他保险业供应商提供索赔相关服务的领先提供商之一。他们将经过验证的流程、技术和低成本基础设施与深厚的法律和保险市场知识结合起来。这使得 Keoghs 能够为每个客户创建个性化的解决方案,以满足他们在质量、性能和性价比方面的要求。作为一个前瞻性的思想家,Keoghs 认识到需要通过先进技术实现业务转型,特别是支持其专家团队更好地提高生产力并遵守法规合规性。
解决方案
Keoghs 选择实施基于 Nintex K2 Five 和 SharePoint 的解决方案。 Slicebread 被 Keoghs 选择为实施单一案例管理解决方案的首选合作伙伴,这是基于他们之前利用 Nintex K2 Five 和 SharePoint 实施大规模索赔案例管理解决方案的经验。该解决方案名为 Tracker,构成了 Keoghs 的主要业务应用程序 - 运行着从案例管理到产品开发和客户报告的所有关键流程的 95%。 Tracker 将 SharePoint 2013(跨文档管理、统一桌面、协作和分析)的强大功能与文档生成和 Nintex K2 Five 相结合,以管理和优化业务流程并提高整体业务可维护性。该解决方案使案件处理人员能够协调、倡导、升级、记录、跟踪和报告其案件组合,使案件工作者能够根据可靠的经验证据对案件和工作分配做出明智的可预测判断。该解决方案还支持 Keoghs 的精益原则,包括减少不增加客户价值的活动、支持“自适应案例管理”、授权和指导,而不是引导和预防、支持可视化而不是升级,以及减少流程管理的 IT 瓶颈/流程改进。
运营影响
数量效益
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