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Using Better Visibility to Make Better Decisions inContact Boosts Forecast Accuracy
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- Software
适用功能
- 商业运营
- 销售与市场营销
用例
- 需求计划与预测
- 补货预测
服务
- 软件设计与工程服务
- 系统集成
挑战
inContact faced several business challenges that hindered their decision-making capabilities. Firstly, Salesforce could not provide trending and comparison of pipeline status over time, which is crucial for understanding the dynamics of their sales pipeline. Additionally, they needed to provide detailed insights behind 'What’s Changed' and trends to make better decisions. Another significant challenge was the inability to report across custom objects in Salesforce and produce unified reports across multiple data sets. This lack of comprehensive reporting made it difficult for inContact to have a holistic view of their sales performance and trends.
关于客户
inContact, Inc. is a leading provider of on-demand customer contact center platforms, serving approximately 600 contact centers globally. The company specializes in delivering solutions that enhance customer interactions and improve operational efficiency. With a strong focus on innovation and customer satisfaction, inContact has established itself as a key player in the contact center industry. Their platform is designed to provide seamless and efficient customer service experiences, leveraging advanced technologies to meet the evolving needs of their clients. inContact's commitment to excellence and continuous improvement has made them a trusted partner for contact centers worldwide.
解决方案
To address these challenges, inContact implemented a suite of C9 solutions. They utilized C9 Active Pipeline Reports combined with custom reports from C9 Report Builder and C9 Dashboard Administrator. This combination allowed them to generate detailed and comprehensive reports that provided insights into pipeline trends and changes. Additionally, they employed the C9 Active Pipeline Watch List for key deals, enabling them to monitor and manage important sales opportunities more effectively. These solutions provided inContact with the tools they needed to gain better visibility into their sales pipeline and make informed decisions based on accurate and up-to-date information.
运营影响
数量效益
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