下载PDF
VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor
技术
- 分析与建模 - 实时分析
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
服务
- 系统集成
挑战
金融服务机构 VPay 所依赖的旧系统无法跟上发展步伐,而且需要手动处理。IT 运营团队使用 Zabbix 进行基本的 CPU 监控和每日 144 行检查表。四名运营管理员每天要花八个小时检查这份检查表,以确保由旧系统和现代系统组成的复杂基础设施正常运行。IT 团队对网络和服务器的正常运行时间一无所知。当付款处理和交付出现中断或问题时,他们会通过客户投诉了解到情况。因此,Shane 的团队每月要处理多达 30 个 P1 问题。VPay 现有监控系统的不可靠性是不可持续的。
关于客户
VPay 是一家金融服务机构,它使用专利技术防止欺诈,并通过发行一次性信用卡每年加快数十亿美元的付款。他们的解决方案每天为医疗保健、汽车保险和房屋保修等多个垂直行业的客户处理超过 100,000 笔交易。该组织依赖于无法跟上增长速度且需要手动流程的遗留系统。IT 运营团队使用 Zabbix 进行基本的 CPU 监控和每日 144 行的检查表。四名运营管理员每天要花八个小时检查这份检查表,以确保由传统系统和现代系统组成的复杂基础设施正常运行。
解决方案
VPay 实施了 LogicMonitor,这是一个基于云的 IT 基础设施监控平台。实施过程简单明了。三步计划从设置监控传真分发和虚拟化传真服务器的吞吐量开始。考虑到 VPay 处理的传真量以及邮资替代方案的相对高昂费用,VPay 能够跟踪成功的、符合 HIPPA 的通信非常重要。有了这个关键组件,IT 团队可以设置对 VPay 管理的整个复杂交易流程的监控。这对于一家每月处理近 5 亿美元并根据与快速交易周转相关的严格 SLA 提供价值的公司来说至关重要。VPay 部署 LogicMonitor 的第三步是使维护系统和快速解决问题所需的知识民主化。LogicMonitor 的灵活警报允许 Shane 和他的团队通过将支持文档的链接直接嵌入到警报消息中来自定义警报。
运营影响
数量效益
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.