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Mulesoft > 实例探究 > Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiences
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Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiences

技术
  • 平台即服务 (PaaS) - 连接平台
适用行业
  • 金融与保险
适用功能
  • 商业运营
  • 销售与市场营销
服务
  • 系统集成
挑战
Wells Fargo, one of the largest banks in the world, was on a digital transformation journey to deliver a unified customer experience (CX) at the accelerated speed that their customers expect. The bank aimed to unify customers' experience around any interactions with the bank - whether it is over phone, web, or mobile. However, the challenge was to seamlessly integrate services from all partners and applications into the Wells Fargo experience and consistently render them on any channel.
关于客户
Wells Fargo is one of the largest banks in the world, employing roughly 273,000 team members and serving over 70 million customers across 8,500 locations and 13,000 ATMs. The bank is on a digital transformation journey to deliver a unified customer experience (CX), at the accelerated speed that their customers expect. As part of this journey, they built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services - such as account servicing, payments, and foreign exchange - through exposing APIs to Wells Fargo's partners and developers.
解决方案
Wells Fargo built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services - such as account servicing, payments, and foreign exchange - through exposing APIs to Wells Fargo's partners and developers. This platform was foundational to One Wells Fargo, the bank's transformation program aimed at unifying customers' experience around any interactions with the bank - whether it is over phone, web, or mobile. Through API-led connectivity, services from all partners and applications are seamlessly integrated into the Wells Fargo experience and consistently rendered on any channel. Wells Fargo's application network is the backbone to their digital platform, enabling reuse of the same API across multiple channels.
运营影响
  • The reuse of the same API across multiple channels allows more rapid project delivery.
  • The speed of IT project delivery increased from months to just weeks.
  • Wells Fargo became more responsive to its customers' needs.
数量效益
  • Increased the speed of IT project delivery from months to just weeks.

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