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Westdale Experiences Time & Cost Savings with Cireson Business Management Solution
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资产管理系统 (EAM)
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
Upon deploying Microsoft System Center, it was a logical choice for the IT department to move from the old service desk product to the bundled System Center Service Manager solution. The migration was expected to save financial resources, and provide the IT staff with an advanced, fully integrated help desk product, as Westdale’s environment is 100% Microsoft-based. At the end of the pilot phase, Westdale’s IT department had two options. The first one was to hire a developer to create a custom solution with an intuitive user interface to automate many tasks. However, this would potentially have been a very expensive and time-consuming undertaking. The second option was to find a provider with existing apps designed to run on top of Service Manager, offering users a coherent, familiar environment where they could easily complete their daily tasks. Westdale’s team decided to go with the second option.
关于客户
Founded in 1991, Westdale is a real estate investment and management company controlling over 200 commercial and residential properties throughout the United States. A diversified real estate investor and a savvy management partner, Westdale also offers construction and general corporate management services to its clients, helping them recognize and seize opportunities, as well as grow businesses in over 30 cities.
解决方案
Westdale chose Cireson’s Business Management Solution, offering a variety of solutions that can be deployed incrementally and enhance, simplify and automate Service Manager processes and tasks. The deployment process went smoothly and once deployed, the training required was minimal – according to Jaymz Yates, Director of Technology, “Our users just figured it out right away.” Soon after the first few solutions were implemented, the IT department noticed a significant increase in user productivity. With the help of many automated features, the users could finally focus on resolving and closing incidents, without wading through multiple screens to complete everyday tasks. With the adoption of My Active Work Items, all users can now instantly see all items (incidents, problems, and activities) assigned to them in a single screen, with the ability to drill down and see the details of each item without leaving the screen. Using Notify Analyst, the previously time-consuming process of notifying analysts and their support groups about assigned work items through coding XML is now streamlined and automated. Westdale also relies on Risk Calculator to enable managers to calculate the risk level of every change request. As a result, they can easily see how each request can affect their overall environment. Some of the other solutions Westdale currently has deployed include: The Cireson Portal, Group Assign, and Change Calendar. They also utilize the Cireson Asset Management Stream.
运营影响
数量效益
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