下载PDF
Westpac New Zealand Ltd. Using IBM Blueworks Live software, the bank creates thousands of reusable process artifacts
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 云规划/设计/实施服务
挑战
西太平洋银行新西兰有限公司 (Westpac New Zealand Ltd.) 面临着数十年来不断发展的复杂 IT 环境的挑战。该银行发起了一项战略计划来简化它。这项简化计划的一部分包括检查现有业务流程,以找到改进方法,更好地服务客户。该公司现有的流程文档编制方法(使用 Microsoft Visio 软件和开源工具)非常繁琐,并且经常导致重复劳动。一名员工会创建项目文档,然后转到另一个项目。这导致缺乏连续性并丢失了宝贵的信息。为了改进其流程,该银行需要建立一个流程库。
关于客户
西太平洋银行新西兰有限公司成立于 1861 年,为新西兰各地的客户提供全方位的零售和商业银行以及财富管理产品和服务。该银行以西太平洋银行新西兰分行、西太平洋银行新西兰人寿保险和 BT 新西兰分行品牌运营,在全国设有分支机构和 ATM。西太平洋银行运营了一个多世纪,其 IT 环境十分复杂,而且规模在几十年间不断扩大。因此,该银行开始实施一项战略计划来简化 IT 环境。
解决方案
该银行最近购买了 IBM 业务流程管理解决方案,其中包括 IBM Blueworks Live 基于云的业务流程管理应用程序。该银行使用 IBM Blueworks Live 应用程序开始记录其流程并存储其流程文档。在短短三个月内,该银行在 Blueworks Live 应用程序中创建了 2,000 多个工件,这将有助于提高资产重用率。如今,西太平洋银行约有 130 名员工正在使用 Blueworks Live 应用程序。用户包括业务分析师,他们正在制作流程图以准备未来的业务流程自动化;主题专家 (SME),他们正在创建流程文档和培训材料;以及运营风险和合规经理,他们需要了解流程的工作原理,以便他们能够识别风险领域并确保他们拥有正确的控制措施。
运营影响
数量效益
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”