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Why Datto is the Perfect Partner for Canadian MSP
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 基础设施即服务 (IaaS) - 云存储服务
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
挑战
When Curtis Hemingway joined CBM IT, he was dissatisfied with the existing Backup and Disaster Recovery (BDR) solution. The previous solution was limited to just backup services, which did not meet the comprehensive needs of CBM IT. Hemingway needed a more robust and complete BDR solution that could handle various scenarios, including server failures. Additionally, the previous vendor did not bill in local currency, leading to unpredictable costs due to transaction fees and exchange rates. This financial unpredictability was a significant concern for Hemingway, making it difficult to manage and forecast expenses accurately.
关于客户
CBM IT is a Managed Service Provider (MSP) based in Edmonton, Alberta, Canada. The company offers a variety of managed services, including around-the-clock monitoring and a proactive approach to keep their clients operational and protected. Curtis Hemingway, the IT Director at CBM IT, has been in the IT industry for about 30 years. The company has a small team of five employees and manages roughly 30 service clients and over 100 break-fix clients. CBM IT aims to convert these break-fix clients into managed service clients. The company focuses on being proactive, identifying and addressing issues before they escalate, thereby reducing noise and preventing ticket accumulation. This proactive approach is key to their managed services strategy.
解决方案
Hemingway decided to replace the existing BDR solution with Datto's comprehensive Backup and Disaster Recovery (BDR) solution. Datto's solution offered a complete package that addressed all the gaps and needs identified by Hemingway. One of the significant advantages of Datto's solution was its ability to spin-up locally, which proved invaluable when CBM IT's exchange server failed. Hemingway was able to get the mail flowing again quickly, minimizing downtime. Additionally, Datto's strong presence in Canada and its ability to bill in local currency eliminated the financial unpredictability caused by transaction fees and exchange rates. This made it easier for CBM IT to manage and forecast costs accurately. Hemingway also praised Datto for its excellent marketing materials, resources, and tech support, which he found superior to other vendors. The combination of a robust solution, local billing, and exceptional support made Datto the perfect partner for CBM IT.
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数量效益
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