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With the Wisdom of Experience, navitend Comes ‘Back’ to Continuum
技术
- 功能应用 - 远程监控系统
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 维护
用例
- 远程资产管理
- 预测性维护
- 过程控制与优化
服务
- 系统集成
- 云规划/设计/实施服务
- 网络安全服务
挑战
Balancing cost to serve clients with an RMM solution that offers an expansive toolset which allows the company to efficiently deliver and manage services. With a staff of nine, the company also needed after-hours technical support to better address the needs of its growing account base.
关于客户
Founded in 2002 and headquartered in Byram, NJ, navitend provides IT leadership and service to clients in the New Jersey, New York City, and Philadelphia markets. The name “navitend” comes from the combination of helping clients navigate myriad IT choices available and then tending to the day-to-day needs associated with those technology investments. navitend serves clients along the corridor from New York City to Philadelphia. Around 2008, the decision was made to transition away from the break-fix business model to managed services. The company has a staff of nine and targets business owners who belong to peer-to-peer counseling forums, owners who are investing in themselves, and those who want to have a better experience.
解决方案
Continuum’s comprehensive managed service platform combines an intelligent remote monitoring and management (RMM) software solution with a 24/7/365 network operations center (NOC) to take care of most clients’ day-by-day needs. The platform offers strong solution features and support, and it integrates well with ConnectWise PSA, which navitend was using internally. The pay-as-you-go model of Continuum was also a significant factor in their decision. After a brief period of using LabTech, navitend realized that Continuum’s toolset was superior in terms of managing alerts, notifications, and providing after-hours support through the NOC. The integrated solution of Continuum allowed navitend to efficiently manage their services without having to cobble things together.
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