Accenture

Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.

Generali Vitality, an innovative platform promoting a healthy lifestyle, faced a challenge in expanding its user base beyond Germany, Austria, and France. The company aimed to become a lifetime health partner to its members by offering a best-in-class user experience across all user journeys and channels. The goal was to increase user engagement and retention with a unique product feel. However, the challenge lay in optimizing and introducing new features continuously without lengthy product development and release cycles. The company needed a solution that could scale to tens of thousands of users, integrate multiple rewards partners, and be localizable for multiple markets and languages. To achieve this, Generali Vitality needed to collaborate with a partner that could provide a tailor-made solution.

Openreach is a wholesale telecoms business providing engineering services to more than 650 communications providers, which sell the phone, broadband, and Ethernet services to UK homes and businesses. Openreach wanted to improve the customer experience by ensuring that jobs (e.g., telephony installations and repairs) were completed successfully the first time, every time, and on time. This was easier said than done because Openreach’s engineers needed to diagnose and fix a wide range of connectivity issues.To provide the best possible service, Openreach had to move beyond its traditional engineering mindset and put customers at the heart of its business.