Celigo

Atlantia Holdings, a Canadian wholesale manufacturer and distributor of digital accessories, was facing significant challenges with their legacy ERP system. The system was prone to crashes, failed to consistently bring in orders from their multiple websites, and lacked API connectivity capabilities. To address these issues, Atlantia decided to replace their legacy system with NetSuite, known for its ability to integrate with EDI, multiple web stores, and iQmetrix. However, the initial integration provider they chose to connect their Shopify webstore with NetSuite was unable to sync product information correctly between the systems. With a looming go-live deadline, Atlantia selected Deloitte for their extensive implementation and integration expertise to quickly implement a reliable iPaaS solution.

Zoro, a subsidiary of Grainger, is a supplier of industrial tools and MRO products to small businesses and individuals. As the company expanded its e-commerce business to include larger enterprise businesses, it faced new integration requirements. Zoro had acquired several large business customers with different procurement requirements from its original customer base. IT Director at Zoro, Kiko Stefanov, was tasked with integrating these customers with Zoro’s ERP. The challenge was to find an integration platform that could support varying integration needs, including full EDI support, orders via Excel or CSV files, and e-commerce platforms. The solution had to be user-friendly enough for non-technical customer service agents and junior developers to monitor, maintain, and build integrations to meet the requirements of new customers.

Chubbies, an ecommerce company specializing in men’s shorts, faced significant challenges as its wholesale arm grew rapidly. The company had to increase its workforce to manage the complex orders and maintain EDI compliance, particularly when dealing with large retailers like Nordstrom. Chubbies initially tried to address its growth by replacing Quickbooks with NetSuite and selected Celigo’s Shopify-NetSuite integration app to automate the order-to-cash processes. However, the company still struggled with EDI compliance and faced difficulties integrating their EDI solution with NetSuite due to mismatched field structures. The EDI solution also did not support automatic updates for transactions in NetSuite, making it virtually impossible to manage from a manual perspective. This resulted in infractions that significantly ate into their profit margins.