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Drift
概述
公司介绍
Drift 帮助全球数千名客户将对话数据和买家行为转化为更深层次的关系、更多渠道和更多收入。其以人为本、由人工智能驱动的平台会倾听、理解和学习买家的意见，在每个接触点提供个性化的体验和建议。Drift 正在创造一个人工智能为人类服务的世界，将对话转化为关系。
物联网应用简介
Drift 是平台即服务 (paas), 分析与建模, 功能应用, 传感器, 应用基础设施与中间件, 和 网络与连接等工业物联网科技方面的供应商。同时致力于航天, 服装, 水泥, 城市与自治市, 教育, 设备与机械, 国家安全与国防, 石油和天然气, 包装, 零售, 电信, 和 运输等行业。
技术
用例
功能区
行业
服务
技术栈
Drift的技术栈描绘了Drift在平台即服务 (paas), 分析与建模, 功能应用, 传感器, 应用基础设施与中间件, 和 网络与连接等物联网技术方面的实践。
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设备层
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边缘层
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云层
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应用层
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配套技术
技术能力:
无
弱
中等
强
实例探究.
Case Study
Park Place Technologies: Transforming Customer Engagement with IoT Chatbot
Park Place Technologies, a provider of proactive and predictive data center support and maintenance, was facing a challenge with their live chat system. The live chat was only available during certain hours, which meant they were missing out on potential conversations with prospects in different time zones. Additionally, they were unable to engage visitors who used their End of Service Life (EOSL) library page as a reference resource and then left the site without any interaction. The company needed a solution that could engage prospects 24/7, tap into new lead sources, and improve the speed of lead to opportunity and lead to close.
Case Study
Employment Hero Enhances Customer Experience with Drift
Employment Hero, a rapidly growing startup based in Sydney, Australia, was faced with the challenge of providing an exceptional customer experience. The company, which offers a suite of powerful employment tools to over 80,000 businesses worldwide, wanted to engage buyers on their terms. They used digital marketing strategies to attract prospects to their website, but they needed a way to interact with these prospects once they were on the site. They wanted to be fully aware of the customer's location, activities, buying stage, and preferred engagement channel. The challenge was to find a solution that would allow them to engage with customers in real time, track and monitor their behavior on the site, and make the sales cycle more efficient.
Case Study
State Street Global Advisors' Digital Transformation with Drift
State Street Global Advisors (SSGA), the investment management division of State Street Corporation, faced a significant challenge in adapting to the digital transformation demanded by their clients. Traditionally, SSGA relied heavily on in-person interactions to sell their services. However, they realized that their clients were increasingly seeking a digital experience where they could conduct their own research, ask questions on their terms, and make most of their purchases digitally. This shift was further accelerated by the COVID-19 pandemic, which made video and live chat the primary channels for interaction and sales, while in-person meetings and related sales activities declined sharply. SSGA needed a software solution to support this digital transformation and meet their clients' changing needs.
