VXI Global Solutions, a leading provider of business process and information technology outsourcing, was experiencing rapid growth and needed to expand their operations into new facilities in Las Vegas, Texas, and Ohio. These new facilities would provide access to a skilled and cost-effective pool of agents that could serve a number of new clients. However, they faced challenges in providing cost-effective communications services to these new locations. The legacy TDM telecommunications service providers they explored were expensive, required significant over-provisioning to support the expected seasonal peak volume, lacked market-competitive rates for both inbound and outbound calling charges, and demanded a significant multi-year contractual commitment. These issues drove costs up dramatically, leaving VXI unable to effectively compete in a fast-paced market.

ConferenceLabs is a company that aims to disrupt the $4B worldwide audio conferencing market by offering a free conference service with a visually appealing interface. They are focused on providing features such as the ability to record, save, and download calls, as well as make custom greetings via text-to-speech for a branded conference experience. However, they faced challenges in finding a reliable voice partner that could offer API access, support their growth with a robust and scalable network, and maintain high quality of service and security integrity.

The Napa Valley Wine Train, a unique dining experience that offers a three-hour journey through the Napa Valley, was looking for an efficient way to capture customer contact information and communicate with its vast customer base. The family-owned and operated business wanted to significantly grow its customer contact database and educate prospective customers about its services. Before using Trumpia, the Wine Train's method of collecting customers' mobile numbers was limited to manual concierge services. They did not have direct communication tools to engage their customers via mobile, and mostly relied on traditional print marketing, email, and social media to gain exposure. They needed a way to accomplish these goals and keep all contacts and messages organized in a single database and dashboard.

TEDx is a non-profit company that organizes multiple conferences every year with the purpose of presenting 'Ideas Worth Spreading'. During their TEDxOrangeCoast Annual Conference, PointBurst was hired to run their Teen Challenge event in which six teams presented their 'Ideas Worth Doing' in front of an audience of about 20,000 people. PointBurst needed a way for the audience to be able to vote on which presentation they liked the best. Specifically, they were looking for a software that could collect and analyze votes instantly, so they didn’t have to keep their audience waiting for an excessive amount of time before announcing the winners.

Tom Hagen, the owner of Florida Dreamscape Vacations Rentals, faced a significant challenge in communicating with his renters. He used platforms like AirBnB and Vrbo to list his properties, but these platforms did not provide an efficient way to communicate with renters other than email, which was seldom used by the renters. As a result, about 90% of his renters would call him throughout the day for various queries. Tom tried to use a basic texting system, but it required him to manually send every message, which was time-consuming and inefficient. He was in search of an automated solution that could handle these tasks for him and save his time.

NHN Entertainment was looking to diversify their strategy for how they generate downloads of their games, and specifically how to efficiently and effectively direct customers to their games’ download sites. They wanted a solution that could rapidly gain opt-ins and direct customers to their games' download sites in a streamlined manner.

Hankook Tires, a leading tire manufacturing company, was facing a challenge in coordinating shipments between their truckers and customers. With multiple deliveries ongoing at the same time, they needed an effective way to manage this process. They knew that texts were the most effective form of communication to accomplish this, but they needed a system that was able to scale to thousands of texts a month.

RMG Mall Media, a premier mall-based digital network in the U.S., was looking to run a Text-to-Win campaign for the first time. They wanted to engage affluent audiences in premium shopping mall food courts across the country. However, they faced a challenge: they needed to run multiple Text-to-Win campaigns simultaneously throughout their mall-based food courts. This was a new venture for them, and they were looking for a cost-effective way to test the waters.

The Ohio Public Library Information Network (OPLIN) was facing a challenge in sending text alerts to their patrons. The SMS software plugins for their library card catalog system were either too expensive or unavailable. They were in need of a text messaging service that was easy to use and could handle a large volume of messages.

The US Open’s Chief Umpire Office needed a way to effectively communicate with their staff. However, the challenge was notifying officials as they were all scattered and moving around the event grounds. They quickly realized that the email service they were previously using was ineffective and began looking for a software that enabled them to send their notifications to their officials while still being mobile.

Jump A Roos, an indoor Family Entertainment Center, was looking for a cost-effective way to attract new customers and maintain a solid foundation of repeat visitors. They had previously tried different types of marketing but were now interested in mobile text marketing. The company caters to families and children, so they needed a solution that would help them communicate with parents directly and effectively. They were also looking for a way to consolidate existing contacts and newly collected contacts into one comprehensive database.

Mariners Church, one of the largest non-denominational churches in Southern California, was seeking a creative and effective way to communicate with its members, particularly the youth. The church had a limited budget and needed a communication tool that could keep more members informed about church functions and activities. The church has always been known for utilizing the latest technologies to reach out to the community and expand its congregation, and this situation was no different.

Jack’s Surfboards needed a way to reach all of its current and prospective customers. This was particularly challenging due to the diversity of their customer base, which included local, on-the-go customers who might respond best to text; people living out-of-town who generally check Facebook and then purchase only online; and others who respond best to email. Before using Trumpia, Jack’s Surfboards could only capture customer data by requesting email addresses at the point-of-sale. Each time it had an event, Jack’s sent out an Evite to its email list -which involved some level of data entry each time. So the retailer found it difficult to manage its opt-in list and track response rates. With multiple stores, Jack’s needed a better way to target its message. It wanted to filter and segment customers according to which store they usually visited and whether or not they lived locally or out-of-town.

The Teen Project aimed to find a way to enable homeless and at-risk teens to access vital services. After doing some research, they realized that even though they might be homeless, most teens have a cell phone. Competitive analysis further revealed that while there were some texting services out there for homeless youth, none were able to address their needs on a nationwide level.

Armory Survival Gear, a small business specializing in Hip Hop and its own brand, relies heavily on promotions to drive in-store traffic and online and offline sales. A significant portion of its profits is made during important shopping seasons like the holidays. However, due to its size, Armory cannot afford to invest heavily in various campaigns. The retailer was in search of a method to continuously capture data from new customers. Additionally, its sister business, Freestyle Session, wanted to automatically capture contact data from event attendees to build its following and convert attendees to the retail side of the business, thereby increasing sales. Armory Survival Gear also aimed to create a sense of exclusivity around each VIP sale of its apparel and accessories.

Con Edison, a company with an unwavering commitment to doing business ethically, was using an in-house software solution to manage conflict of interest (COI) reporting, tracking, and mitigation processes for its 15,000 employees. However, the system presented several challenges due to the high number of respondents to annual surveys and the need for streamlining and increased visibility of the information disclosed. The workflow required employees to navigate through multiple screens and did not allow them to reference past responses when completing new disclosures. These complications prompted a need for a better process for tracking reported conflicts and a clearly defined workflow.

Thomas Foods USA, a meat processing company, was facing challenges in sustainability reporting. The company imports meat from around the world and prepares it for food retailers. Sustainability is crucial in this sector due to the high greenhouse gas intensity of meat, the low-profit margin of the industry, and the increasing demand from customers for decarbonisation. The company was asked to submit to both the CDP and Walmart’s Project Gigaton, an initiative to reduce scope 3 emissions in Walmart’s value chain. This led Jonathan, a representative of the company, to look for ways to drive efficiencies in these applications.

Axis, a property services company, is under growing pressure to address the real estate sector's contribution to 40% of global emissions. Tenders in this industry used to be decided by balancing price and quality. However, sustainability is growing in weight, often playing a critical role in winning bigger contracts. The shift in customer expectation has happened quickly, but the industry’s ability to keep pace is hindered by legacy processes. Oliver, a member of the Axis team, felt like he was spending all of his time pulling fragmented data points into bloated spreadsheets that offered little insight. He knew that in order to actually set reduction targets and take action on Axis’ carbon emissions, he would need a solution that would give him the space to be more strategic.

Softwire, a software development company, was seeking a truly impactful climate policy. They wanted to identify interventions that would make a significant difference, rather than those that only sounded good in theory. The company recognized the need for carbon dioxide removal at scale to achieve global net zero and neutralize residual emissions that couldn't feasibly be reduced. The Intergovernmental Panel on Climate Change (IPCC) estimates that by 2050, we need to be removing 10 billion tonnes of carbon dioxide from the atmosphere per year, even if its ambitious emissions reductions targets are met. However, globally, only thousands of tonnes have been removed to date.

SearchPilot, a company that deals with intensive data and processing activities, was concerned about its carbon footprint and the impact it was having on the environment. The company had assessed its carbon footprint for the financial year 2020-2021 and found it to be equivalent to 18 tonnes of carbon dioxide. This included emissions made directly by the company, emissions from energy purchased in the form of heating, lighting, and electricity, and emissions made by suppliers to provide services. The company was looking for a way to offset these emissions and contribute to the global path to net zero.

RMP, a company that was previously 'green and keen' enthusiasts, decided to become proactive market-leading activists in 2021. They realized the importance of sustainability and caring for the planet's future. The first step in their journey was to understand their carbon footprint, which they discovered was 124 tonnes CO2e, or 2.3 tonnes per person in 2021. They wanted to reduce their impact on the planet and inspire others to join them on this journey. However, they faced challenges in reducing their carbon emissions and making their operations more sustainable.

In early 2020, Accurx, a healthcare company, faced a challenge. As the business expanded, it was clear that they needed to take responsibility for their climate impact. However, they had no real sense of their emissions or how to address them. The company had several key questions: How to calculate emissions and have confidence in the output to inform next steps? If they wanted to get to net zero, what offsets did they need to purchase? How to evaluate suppliers and budget for these going forward?

IAMGOLD, an international mining company, has been calculating its greenhouse gas (GHG) emissions since 2007. The results are used to guide business practices and to report to the CDP, as well as to the Mining Association of Canada’s (MAC) “Towards Sustainable Mining” Protocol. However, the company was facing challenges with its existing method of using spreadsheets for data collection, emission calculation, and analysis and reporting of results for various schemes. The company was seeking a more efficient, transparent, and flexible solution. Additionally, IAMGOLD needed to analyze data associated with different processes present at each mining, exploration, or office location, which proved challenging when using spreadsheets.

Greenergy International Ltd., a London-based fuel company, needed to implement a system that could formally account and measure the tCO2 e emitted by the company annually. The company wanted to improve the quality of its reporting to key stakeholders and needed a fast turnaround. In June 2010, Ecometrica worked with Greenergy to quantify the greenhouse gas emissions associated with their operations for the financial year 2009/10. Ecometrica quantified Greenergy’s emissions from its fuel supply and distribution network, including the UK’s largest biofuel plant, as well as traditional office-based activity and business travel.

National Express Group, a leading international public transport operator, had a CDP Climate Change disclose score of 59 in 2013, placing them in band D. This was a concern for a company with challenging efficiency targets. It was clear that part of National Express Group’s 2014 environmental strategy would be to improve this score. The company aimed to become the highest-ranked public transport company in the UK, outperforming key competitors such as Stagecoach Group and Go-Ahead Group.

The Hectares Indicator (HI) was developed to assess the effectiveness of interventions aimed at avoiding forest loss and promoting climate-smart land use. The toolkit is designed to answer the question: How much deforestation are we avoiding through our project’s interventions? The core of the HI toolkit is the establishment of a reference level from which users can estimate expected forest loss within a specific area. The toolkit recommends creating a risk map by considering factors that increase risk of forest loss in four categories; forest accessibility, potential for cultivation, extractable value and protection status. Once this risk or reference level map has been produced, users upload the map along with actual forest loss data to their Mapping Platform application where they can adjust a pre-written query that automatically calculates and produces summary results for expected forest loss, actual forest loss and avoided deforestation.

Carclo plc, a constituent of the FTSE SmallCap Index, wanted to enhance its sustainability credentials for tenders, and improve reporting capabilities in time to comply with UK mandatory carbon reporting regulations, which affect FTSE SmallCap organisations. The company, which reported revenues of £97.3m in 2014, derives its revenues from the supply of fine tolerance, injection moulded plastics components, mainly for medical products and the design and supply of specialised injection moulded LED-based lighting systems to the low-volume premium automotive industry.

RSA Group plc, a global general insurance company, was in need of a system that could formally account and measure the tCO2 e emitted by the company annually. The company was also looking to improve the quality of its reporting to key stakeholders and improve delivery timescales. Prior to the implementation of the Our Impacts web-based GHG accounting solution, RSA was using a traditional spreadsheet-based assessment for their inventory and submissions to the Carbon Disclosure Project (CDP).

Pratibha Syntex Ltd, one of the world’s largest full vertically integrated suppliers of all types of knitted textile products, faced the challenge of implementing a system that formally accounts and measures the tCO2 e emitted by the company annually. The company wanted to improve the quality of its reporting to key stakeholders and enhance its business functions. The company works with around 30,000 farmers, hires 8,000 employees and supplies renowned global apparel brands from over 20 countries. It produces around 60 million garments every year and has a strong ambition to be seen as a leader in driving societal and environmental responsibility.

Associated British Foods plc (ABF) is a multinational food processing and retailing company with a presence in 80 countries and several business sectors. The company has been publishing environmental data for many years. However, ABF's existing system, BSI Entropy, is a pure data collection tool with no built-in emission factors or the ability to run calculations for UK Mandatory Carbon Reporting compliance. With a presence in so many countries, identifying and maintaining accurate and up-to-date emissions factors was a constant and complex issue for ABF.