Travelport Locomote, a global travel technology company, was faced with the challenge of augmenting its in-house development capacity with cross-functional agile capable software delivery teams. The company aimed to enhance its existing travel platform to penetrate new markets and expand its engineering capabilities to speed up time-to-market. However, the company faced challenges in ensuring efficient knowledge transfer with other teams and setting up effective cooperation with various teams distributed globally across multiple time zones. Additionally, they needed to develop functionality that would ensure the success of their product in the new markets.

Andretti Autosport, a renowned racing team, was grappling with the challenge of effectively analyzing the massive amount of data generated during races, approximately 1 terabyte per car. The team was in search of innovative ways to leverage this data to gain a competitive edge and win more races. The primary objective was to upgrade their existing data analytics infrastructure by incorporating proprietary Zapata Generative AI techniques to drive their race strategy. The challenge was not only to manage and analyze the vast amount of data but also to make real-time strategic decisions based on the insights derived from the data.

Facedrive, a Canadian ride-sharing platform, needed to develop a comprehensive solution from scratch. This included back end, front end, and mobile development for both iOS and Android platforms. The development team was tasked with implementing GPS positioning and route navigation, integrating with a payment platform, and creating a complex ride-sharing logic. They also needed to create an intuitive UX design. The challenges included updating the drivers' location information in real-time, estimating time and distance for each ride, synchronizing multiple servers, ensuring payment security through Stripe API integration, developing the ride-sharing logic, calculating rates for electric, hybrid, and gas vehicles, and ensuring smooth operation across multiple apps and platforms.

Virtec Attractions, a company specializing in dynamic 4D attractions and VR solutions, aimed to provide users with a new type of entertainment by combining an immersive demo experience with their Transfinity motion platform. The main challenge was to create a smooth, fully integrated VR experience with the motion platform that would not cause motion sickness or discomfort to users. Another challenge was the rapid development and change of VR devices. As soon as a more advanced headset was brought to market, the development team had to adjust the software to the new hardware. This constant need for adaptation and improvement posed a significant challenge.

Amplified Innovations, a company that partners with entrepreneurs and business professionals to foster personal and professional growth, was facing a significant challenge. The company was struggling with maintaining effective communication during client meetings. The founder, Sierra, found it difficult to take detailed notes while also staying engaged with clients and team members. This unproductive multitasking was affecting the quality of their customer relationships, as it is a known fact that only 2% of the population is proficient at multitasking. The challenge was to find a solution that would allow Sierra to actively listen to her clients without worrying about missing out on critical information due to note-taking.

BukiHQ Media, a public relations consulting firm, was facing a significant challenge in managing client calls efficiently. The firm's publicist and client experience personnel, Michelle, found it difficult to take detailed minutes of meetings while also actively participating in the discussions. This was not only distracting and stressful but also led to the loss of important information. The inefficiency in handling client calls was impacting not just the growth of the business but also client retention. The firm tried using voice recording as an alternative solution, but it proved to be unreliable due to potential interruptions from messages or other calls. The inefficiency was also causing meetings to extend beyond their scheduled time, with around 15% of the time in meetings being wasted primarily due to inefficient meeting equipment.

Tokenizz, a global real estate business, was facing significant communication challenges due to the multinational nature of its operations. Misunderstandings and conflicts were common due to language barriers and different linguistic norms. These issues were not only causing internal disruptions but were also costing the company financially, as miscommunication is known to cost small companies up to $420,000 per year. The company was losing track of conversations, finding it difficult to follow specific accents, and important information was getting lost in translation. Additionally, the process of manually taking notes during meetings was leading to further misunderstandings and disrupting the natural flow of meetings. Tokenizz was also struggling with task documentation and prioritization, which was causing both short-term and long-term problems.

Clara, a legal command center for startup founders, was facing a significant challenge in managing client calls. The team found it difficult to share the details of a client call with everyone involved, leading to a time-consuming process where clients had to explain their problems to different team members. Additionally, taking detailed notes during a call was proving to be a hurdle. The act of writing everything down disrupted the natural flow of conversation and reduced meeting engagement, risking the loss of customer interest. Furthermore, the transcription software they were using did not integrate well with their CRM and video conferencing solutions, limiting their efficiency and workflow.

Meaningful Gigs, a company that matches businesses with talented African digital designers, was facing a significant challenge in managing client calls. The team members were often unable to join live calls with current and prospective clients due to their busy schedules and off-site tasks. This resulted in missed opportunities to gather valuable insights and information from these calls, which could have been used to improve customer experience and propel the business forward. The team was aware of the importance of these calls and the potential loss of crucial information, but struggled to find an effective solution to keep comprehensive records of these long calls.

The Blogsmith, a SEO content writing agency for B2B technology brands, was facing a significant challenge in managing their client meetings. The majority of their business meetings were conducted via Zoom with a diverse range of clients, each with unique needs. The team found it increasingly difficult to keep up with the conversation while simultaneously jotting down key points and action items. This often resulted in missing out on crucial data discussed during the meetings, which could potentially impact the success of their projects. The company's founder, Maddy Osman, recognized the urgent need for a solution to this problem.

Clubhouse Lead Gen Podcast, owned by Meiko S. Patton, was facing a challenge of ensuring a reliable backup for their podcast recordings. The podcast, which caters to entrepreneurs, PR professionals, and agencies, uses Zoom for all its recordings. Despite not encountering any issues with Zoom, Meiko wanted to have a backup plan in place to prevent any potential loss of valuable content. The need for a backup was not just for recording purposes, but also to ensure that the flow of the interview remained fun, upbeat, and engaging. Additionally, the podcast was looking for a way to generate transcripts for their episodes, which are crucial for SEO and for fans who prefer reading over listening.

Ticinocom LTD, a leading Internet Service Provider in Switzerland, was grappling with the chaos created by multiple daily meetings. With over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe, the company had to ensure everyone was on the same page. However, scheduling overlaps, difficulty in assigning action items, and following up with administrative tasks were tying up managers with routine workload. The question of which meeting could be missed was a constant dilemma, as missing a meeting meant losing key information. Meeting notes and summaries were not efficient enough, and a follow-up session of nearly 30 minutes or more was required to fill the gaps. This resulted in employees spending a large chunk of their workday in post-meeting follow-ups.

KeenCorp, a company that has developed a unique management control system using natural language processing and deep learning technology, was facing a significant challenge in maintaining records of their numerous technical meetings and discussions. The company's work involves a lot of technical processes, necessitating frequent meetings to ensure everyone is updated and in the loop. The importance of not missing any information, no matter how minute, was paramount. KeenCorp was using MS Teams to record these meetings, but the platform did not fully meet their requirements. Along with the recordings, they needed to take notes to share later with the team. The process of transcribing notes from the MS Teams recordings was proving to be inconvenient and time-consuming, affecting the speed and efficiency of their operations.

Flying V Group, a full-scale digital marketing and advertising firm, faced a significant challenge in their client onboarding process. As part of their service, they needed to gain a detailed understanding of their client's business, which involved multiple meetings and extensive note-taking. The process of manually recording key points from these meetings was time-consuming and inefficient. The lack of suitable software for note-taking and transcription of calls was a significant issue, slowing down their operations and limiting the amount of information they could gather during client calls. The problem was so pervasive that it was affecting the core operations of the company.

Recreate Commercial Real Estate, a full-service commercial real estate firm, was facing a significant challenge in managing and tracking their Zoom meetings. These meetings often involved a large number of stakeholders, including clients, brokers, attorneys, architects, landlords, interior designers, and general contractors. The company had no effective method of keeping track of these meetings, and any attempts to do so were time-consuming and led to confusion. The complexity of capturing thoughts and tasks from such a diverse group during meetings that could last an hour or longer was overwhelming. This resulted in numerous issues, such as missed information, inaccurate data, and lingering doubts.

Brew Interactive, a digital marketing agency based in Singapore, was facing a significant challenge in managing and recalling meeting contents. The agency was spending an excessive amount of time taking notes from meetings and trying to remember what clients said during each call for future reference. This process was not only time-consuming but also led to a lot of confusion during internal discussions. The team members often remembered the points differently, leading to doubts and misunderstandings. This situation was negatively impacting their productivity and efficiency, as a lot of time was being wasted on recollecting the contents of the meetings instead of focusing on action items.

Alta Gracia, a globally recognized living wage apparel company, was facing a significant challenge in their internal meetings. The issue was that employees were more focused on taking meeting minutes rather than actively participating in the depth of the conversation. This situation was causing a significant impact on the efficiency and effectiveness of their meetings. Employees were forced to multitask, trying to jot down important points while also attempting to contribute to the discussion. This multitasking often led to important points being missed and opinions not being shared, which in turn reduced work efficiency and the overall productivity of the meetings.

Jackeline Palma, the COO and Founder of CircaGene, was facing a significant challenge in managing her dual roles as a Project Manager and COO. As a Certified Project Manager, she had spent a significant portion of her career meticulously taking minutes and recording every detail of each meeting. However, when she founded CircaGene, she quickly realized that resources were limited, and she was struggling to fulfill both roles effectively. The challenge was particularly evident during meetings, where she had to simultaneously focus on recording minutes and chairing the meeting. This multitasking was not only challenging but also led to some ideas slipping through the cracks.

Brandalaxy, a brand strategy firm, was facing a significant challenge in managing its operations. The company's founder, Raven Beria, was responsible for all aspects of the business, from CEO to janitor. This included conducting client meetings, capturing meeting notes, updating CRM, providing progress reports, and much more. The time-consuming nature of these tasks meant that Raven was spending 25% of his time on administrative duties, leaving less time for strategic tasks such as documenting processes, identifying service gaps, and developing expertise. The challenge was exacerbated by the fact that Raven's work often involved extracting insights from recorded meetings, a process that required him to review the recordings from start to finish.

Convictional, a company that enables online retailers to expand their product assortment without inventory risks, was facing challenges with their existing sales process. The process involved taking notes in HubSpot, cleaning them up after the call, and then parsing out the key insights when following up with their prospects. This required a significant amount of manual work and effort from their team. The company wanted to capture their notes and insights from their sales meetings more effortlessly and also capture sales recordings for coaching and learning. They found that their Sales Representatives were focusing more on note-taking during a call, which prevented them from being fully present with their prospect. Additionally, the company noted that everyone had their own style of note-taking, which resulted in inconsistent notes in terms of the amount of information captured. The lack of sales meeting recordings also hindered effective coaching of new sales reps using real examples.

Duo Security, a part of Cisco, is a leading provider of unified access security and multi-factor authentication delivered through the cloud. Despite being a successful security company, Duo was interested in innovative security solutions that could provide an additional layer of protection to their code. They were particularly intrigued by a technology that could automatically double-check their code and common code libraries quickly and seamlessly. While they had never had a major problem, this “sanity check” sounded like a great idea. However, they insisted on a solution that was well-designed, technically advanced, lightweight, efficient, and did not consume a lot of resources or slow them down. Before Data Theorem, Duo used key materials, checked how things were communicating over the network, and ensured users followed best security practices. They confirmed their code through automated tests, manual checks, etc. but were intrigued by the idea of a third-party 'sanity check', providing an extra layer of protection to ensure nothing is ever missed.

In 2014, Unit4, a provider of next-generation enterprise solutions, embarked on a large-scale digital transformation. The company aimed to adopt the DevOps methodology, consolidate various software solutions developed for different markets, streamline application security and quality control efforts, and transition to a cloud-based delivery model for all its products. A centralized quality assurance group was formed to ensure a consistently high level of quality across the entire portfolio. However, each product operated in a silo with its own development and quality assurance functions, using different methodologies and tools. Application security was part of this piecemeal approach. The company had a group of security experts implementing the main security layers at the core-level technical platform level. However, the process was manual and required a lot of customization, which was not sustainable for the company's digital transformation.

Eko Health, a developer of FDA-approved, AI-powered heart sound and EKG sensors for heart disease monitoring, was in need of a robust, 'always-on' solution to prevent application security data breaches. The company was seeking a vendor to work with on mobile security, as they recognized that current mobile defenses were not keeping pace with new threats. Eko Health was not only looking to get ahead of threats, but also find a solution that is easy to integrate, provides quick results, and is constantly innovating. The team had spent time building their own solutions and exploring open source options, but these efforts were not yielding the desired results. The slow results, cumbersome tasks, and loss of productivity led them to seek a more efficient discovery and autoremediation solution. In 2020, the challenge and demands of managing moving targets in healthcare, as well as reducing re-work for developers led them to Data Theorem.

Mobiniti, a leading SMS marketing platform, was facing several challenges in its journey to achieve a monthly recurring revenue (MRR) of $1 million. The company needed to devise an effective go-to-market strategy that would help them penetrate the competitive market and attract a substantial customer base. The evolution of their product was another critical aspect that required attention. They needed to ensure that their platform was not only innovative but also met the changing needs of their customers. Building a repeatable revenue generation system was also a significant challenge. This involved creating a system that would ensure consistent revenue inflow and business growth. Dealing with regulations in the SMS marketing field was another hurdle that Mobiniti had to overcome. They also needed to effectively qualify prospects to ensure they were targeting the right audience. The company was also grappling with the challenge of utilizing utility pricing and ensuring that their sales and marketing teams worked together seamlessly.

Catalina Labs, a company dedicated to humanizing the way people communicate with technology, developed Wixi, a solution designed to improve the in-home WiFi experience. Wixi empowers users to take control of their home network by allowing them to scan their WiFi network and connected devices to identify and resolve WiFi connectivity problems. This eliminates the need to call the Internet Service Provider’s (ISP) support team and provides immediate assistance to users looking to troubleshoot typical broadband problems. However, to maximize the benefit from Wixi, contextual awareness is key. Many of the recommendations provided by Wixi require awareness of the user's location. Initially, Catalina Labs used an IP geolocation provider whose location information was inconsistent and inaccurate. This was problematic as Wixi needed to work flawlessly in more than 150 countries.

The case study revolves around an optical communication technology manufacturer that was facing challenges in managing its product development, testing, budget, and schedule. The company's primary objective was to be the first to market with a unique, quality product. However, the acquisition of test instruments and software for product verification to support market demand was having a significant budgetary impact. As the company's business grew and product demands increased, the budget, testing, and schedule strategy had to evolve to meet customer needs. The company was under pressure to quickly provide an increased number of products, which outgrew the previous means for increased production. The main challenges were access to equipment for multiple test systems to increase production and the need to rescale production test without tying up significant CapEx.

A global agribusiness and food manufacturer, producing over 80 million pounds of food products per year across eight production lines, faced significant challenges in demand forecasting and production scheduling. The company's only customer, a global retailer, exhibited highly variable demand, leading to discrepancies with the manufacturer's weekly demand forecast. Traditional demand forecasting solutions, based on statistical algorithms, were unable to cope with the short lead times and daily sales orders due to the short shelf life of food products. This resulted in unfulfilled customer orders. Additional rule-based solutions procured to improve production scheduling also failed to optimize schedules and significantly improve manufacturing operations.

The Fortune 100 technology company faced a significant challenge in managing its diverse portfolio of over 500 facilities worldwide, which ranged from standard office buildings to energy-intensive labs and data centers. The company required a software solution that could effectively manage energy and greenhouse gas (GHG) emissions, integrate and analyze sustainability and energy metrics, and report results from energy and emissions mitigation projects for its annual sustainability report and the Carbon Disclosure Project. The company also needed to perform detailed interval analysis on thousands of opaque energy-consuming racks of equipment, identify and analyze energy efficiency opportunities, and manage a global portfolio of low-cost, capital-intensive energy efficiency and emissions mitigation projects.

A global digital payments provider was looking to consolidate its design group in California, aiming to create a central hub for the company’s product, engineering, and design talent. The goal was to accelerate product development by providing strategic and flexible user experience (UX) design services, ensuring consistency and continuity of project resources. The company also aimed to establish last-mile design support to global product design and engineering teams and create governance for efficient coordination across projects. The major challenge was to staff the new hub with 35 UX design consultants and make it operational within 30 days. The client chose Cognizant Digital Experience, one of the largest design services groups in the industry, to take on this challenge.

The world of foreign exchange (forex) trading is a high-stakes, high-speed environment where milliseconds can equate to millions of dollars. Equinix, a provider of multi-tenant data center space and interconnection services for some of the world's largest forex service providers, was approached by a client in late 2015 with a complex challenge. The client required fast, secure connections for forex trading, latency equalization for a level playing field, and the installation of an underground Outside Plant (OSP) without the ability to test before deployment. The project was further complicated by a tight deadline and zero margin for error, necessitating a flawless partnership and high degree of technical expertise.