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N-iX > Case Studies > Digital Experience Platform Transformation for Telecom Infrastructure Provider
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Digital Experience Platform Transformation for Telecom Infrastructure Provider

Technology Category
  • Networks & Connectivity - 5G
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Product Research & Development
Use Cases
  • Building Automation & Control
  • Construction Management
Services
  • System Integration
The Challenge

The client, a leading integrated Information and Communications Technology (ICT) infrastructure provider in Saudi Arabia, was facing challenges with their legacy systems inherited from their parent company. These outdated systems were hindering employee productivity and negatively impacting the customer experience. The client needed to improve the efficiency of these systems and enhance their user experience to streamline their employees’ operations and better serve their customers. They also needed to implement third-party integrations that were in use at the time. The client decided to implement a new unified Digital Experience Platform (DXP), a multifaceted platform for interaction, communication, and everyday work needs. However, they required assistance with defining the project scope and roadmap, designing the architecture and building the platform, as well as completing the necessary third-party integrations.

About The Customer

The customer is a leading integrated Information and Communications Technology (ICT) infrastructure provider in the Kingdom of Saudi Arabia. They own more than 10,000 telecom towers and are responsible for designing, creating, managing, and consolidating infrastructure facilities for telecom to enable modular connectivity. The client had inherited a legacy internal task management system and a customer portal from their parent company, which were inefficient and negatively impacting their operations and customer service. They needed to improve these systems and implement a new unified Digital Experience Platform (DXP) to streamline their operations and improve their customer service.

The Solution

N-iX, the solution provider, started with a comprehensive Product Discovery phase to define the project’s scope. They conducted a series of sessions and workshops to create a product vision. The discovery phase resulted in a high-level business workflow, solution architecture evaluation, high-level project estimates, team composition, project roadmap, and timeline, among other deliverables. N-iX then developed a new unified DXP platform that included portals for the client’s customers and internal users. The platform was equipped with a wide range of features including registration, user profile, incident management, and features for billing, order management, and registration optimization. The platform also received various integrations with third-party services, including Microsoft Office 365, OneDrive, Oracle Fusion, and local CRM systems on Camunda. N-iX team also integrated MS Planner into the platform using its API and completely rewrote its UI to match the specific needs of the client.

Operational Impact

  • The implementation of the unified platform and integrations with third-party services resulted in several important advantages for the client. Employee productivity and business efficiency were improved with a single platform that unified all systems in one place. The user experience was also boosted by streamlining communication with customers, which in turn increased customer attraction and retention. The platform was made highly configurable, allowing for changes in business processes to be made dynamically. The successful integration of third-party services like Microsoft Office 365, OneDrive, Oracle Fusion, and local CRM systems on Camunda further enhanced the functionality and efficiency of the platform.

Related Case Studies.

Case Study
IoT System for Tunnel Construction
The Zenitaka Corporation ('Zenitaka') has two major business areas: its architectural business focuses on structures such as government buildings, office buildings, and commercial facilities, while its civil engineering business is targeted at structures such as tunnels, bridges and dams. Within these areas, there presented two issues that have always persisted in regard to the construction of mountain tunnels. These issues are 'improving safety" and "reducing energy consumption". Mountain tunnels construction requires a massive amount of electricity. This is because there are many kinds of electrical equipment being used day and night, including construction machinery, construction lighting, and ventilating fan. Despite this, the amount of power consumption is generally not tightly managed. In many cases, the exact amount of power consumption is only ascertained when the bill from the power company becomes available. Sometimes, corporations install demand-monitoring equipment to help curb the maximum power demanded. However, even in these cases, the devices only allow the total volume of power consumption to be ascertained, or they may issue warnings to prevent the contracted volume of power from being exceeded. In order to tackle the issue of reducing power consumption, it was first necessary to obtain an accurate breakdown of how much power was being used in each particular area. In other words, we needed to be able to visualize the amount of power being consumed. Safety, was also not being managed very rigorously. Even now, tunnel construction sites often use a 'name label' system for managing entry into the work site. Specifically, red labels with white reverse sides that bear the workers' names on both sides are displayed at the tunnel work site entrance. The workers themselves then flip the name label to the appropriate side when entering or exiting from the work site to indicate whether or not they are working inside the tunnel at any given time. If a worker forgets to flip his or her name label when entering or exiting from the tunnel, management cannot be performed effectively. In order to tackle the challenges mentioned above, Zenitaka decided to build a system that could improve the safety of tunnel construction as well as reduce the amount of power consumed. In other words, this new system would facilitate a clear picture of which workers were working in each location at the mountain tunnel construction site, as well as which processes were being carried out at those respective locations at any given time. The system would maintain the safety of all workers while also carefully controlling the electrical equipment to reduce unnecessary power consumption. Having decided on the concept, our next concern was whether there existed any kind of robust hardware that would not break down at the construction work site, that could move freely in response to changes in the working environment, and that could accurately detect workers and vehicles using radio frequency identification (RFID). Given that this system would involve many components that were new to Zenitaka, we decided to enlist the cooperation of E.I.Sol Co., Ltd. ('E.I.Sol') as our joint development partner, as they had provided us with a highly practical proposal.
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