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A European manufacturer Saving nearly USD19 million through improved workplace management
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Facility Management
Use Cases
- Building Automation & Control
Services
- System Integration
The Challenge
The European manufacturer was under pressure to grow while also meeting aggressive cost reduction targets. The company's workplace services were decentralized, with each region using its own systems and little consistency in operating processes, standards, or performance metrics. Real estate management operated separately from facilities management with little coordination between the two functions. The company deployed 65 different point solutions with virtually no interoperability between the tools or corporate enterprise systems. There was a critical need to change course in workplace management.
About The Customer
The customer is a European manufacturer with a significant workplace portfolio, comprising several hundred locations and more than 15 million square feet. In 1999, the company was essentially an ad hoc workplace organization with workplace services totally decentralized to the operating regions. Each region utilized its own systems, with little or no consistency in operating processes, standards, or performance metrics. Real estate management operated separately from facilities management with little coordination between the two functions. The company deployed 65 different point solutions with virtually no interoperability between the tools or corporate enterprise systems.
The Solution
The company moved from a decentralized group of regional facilities and real estate organizations to a fully-centralized and matrixed organization. This enabled close coordination and alignment with the regional business units. The company implemented IBM's Integrated Workplace Management System (IWMS), IBM TRIRIGA®, which helped the organization efficiently manage its real estate portfolio and optimize space utilization. The IWMS system from IBM tracks space utilization, including employees who work from home, and thus can systematically track and scale workplace resources to meet organizational growth. The company also utilized the IWMS system to track four dimensions of performance: financial, customer, people, and workplace processes.
Operational Impact
Quantitative Benefit
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