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A European manufacturer Saving nearly USD19 million through improved workplace management
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 设施管理
用例
- 楼宇自动化与控制
服务
- 系统集成
挑战
这家欧洲制造商面临着增长的压力，同时还要实现激进的成本削减目标。该公司的工作场所服务是分散的，每个地区都使用自己的系统，运营流程、标准或绩效指标几乎没有一致性。房地产管理与设施管理分开运营，两个职能之间几乎没有协调。该公司部署了 65 种不同的点解决方案，这些工具或企业系统之间几乎没有互操作性。迫切需要改变工作场所管理的方向。
关于客户
客户是一家欧洲制造商，拥有大量工作场所组合，包括数百个地点和超过 1500 万平方英尺的面积。1999 年，该公司基本上是一个临时工作场所组织，工作场所服务完全分散到运营区域。每个区域都使用自己的系统，运营流程、标准或绩效指标几乎没有一致性。房地产管理与设施管理分开运作，两个职能之间几乎没有协调。该公司部署了 65 种不同的点解决方案，工具或企业系统之间几乎没有互操作性。
解决方案
该公司从一个分散的区域设施和房地产组织转变为一个完全集中和矩阵化的组织。这使得与区域业务部门能够密切协调和配合。该公司实施了 IBM 的集成工作场所管理系统 (IWMS) IBM TRIRIGA®，该系统帮助该组织高效管理其房地产组合并优化空间利用率。IBM 的 IWMS 系统跟踪空间利用率，包括在家办公的员工，因此可以系统地跟踪和扩展工作场所资源以满足组织的增长。该公司还利用 IWMS 系统跟踪绩效的四个维度：财务、客户、人员和工作场所流程。
运营影响
数量效益
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