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IBM > Case Studies > A multinational telecommunications services company Strengthens its security posture without requiring additional headcount

A multinational telecommunications services company Strengthens its security posture without requiring additional headcount

Technology Category

Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - API Integration & Management
Cybersecurity & Privacy - Network Security
Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Cybersecurity

Services

Software Design & Engineering Services
System Integration

The Challenge

This telecommunications services company had long used myriad point products to meet its security and compliance requirements. However, as the company worked to address new regulatory mandates that help protect the personal data of European citizens, it saw an opportunity to strengthen its security posture with an enterprise security solution. This new approach would help staff more effectively identify suspect behavior patterns and anomalies across the environment, and stay ahead of threats to safeguard company information. However, with multiple business units, offering different services across the globe, the company needed a platform that could address each business unit’s specific needs.

About The Customer

This multinational telecommunications services company provides a wide range of voice-related services and unified communications services. The company has locations worldwide and data centers across three countries. The company had long used myriad point products to meet its security and compliance requirements. However, as the company worked to address new regulatory mandates that help protect the personal data of European citizens, it saw an opportunity to strengthen its security posture with an enterprise security solution.

The Solution

The team moved from point security products to an integrated security solution from IBM that helps better protect the company’s data, applications and network, and detects threats more quickly. The solution helped the company gain a new level of insight and uncover trends across the enterprise, without having to hire 30 additional security experts who would have otherwise been required. The solution’s intelligence and automation can take an enormous number of events and reduce them to a small number that security staff can take action on. As a result, security analysts now can easily see if an issue in the network layer is caused by a change in application code or an outside threat.

Operational Impact

With the new solution in place, the company’s security team could support its expanding security requirements without having to hire an additional 30 people.
Team members can more rapidly respond to changing business requirements.
They have new insight that has helped improve not only the company’s security posture but also IT service delivery.

Quantitative Benefit

Before QRadar software was implemented, the company experienced a significant network issue that took staff nearly two weeks to ascertain the full impact. After QRadar software was deployed, the company experienced a similar issue, and it took staff only a few hours to provide executives with the same information.