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Alaska Airlines charts smooth app modernization journey with Sumo Logic Application Observability
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Transportation
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Machine Condition Monitoring
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
- Data Science Services
The Challenge
Alaska Airlines embarked on a major initiative to move its monolith website and supporting applications from running on servers in data centers to the cloud. Essential to this initiative was the need to maintain observability data and insights on application performance to ensure the migration was smooth and didn’t negatively impact customers. However, the company’s incumbent application performance management solution was cost-prohibitive and wasn’t a good fit for the new cloud environments.
About The Customer
Alaska Airlines, along with its regional partners, serves more than 120 destinations across the U.S., Mexico, Canada, and Costa Rica. The airline is known for its next-level care for guests, low fares, award-winning customer service, and sustainability efforts. As part of its commitment to high-quality customer experience, Alaska Airlines embarked on a significant initiative to modernize its applications and infrastructure by moving to the cloud. This initiative was aimed at ensuring a seamless customer experience while leveraging modern technologies to enhance operational efficiency and reliability.
The Solution
Alaska Airlines standardized on Sumo Logic to provide observability and real-time data insights during its strategic investments in new Kubernetes infrastructure. Leveraging the Sumo Logic Continuous Intelligence Platform™, the airline accelerated innovation while ensuring application reliability. The platform enabled the SRE team to track website application reliability, run chaos engineering games to understand system failures, and manage cloud costs through application optimization. Sumo Logic’s custom intelligence dashboards provided detailed application performance insights, allowing the team to make informed adjustments to optimize cost savings and reliability.
Operational Impact
Quantitative Benefit
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