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Extensiv > Case Studies > Allstate Moving Systems Scaled Operations by Replacing Legacy Systems
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Allstate Moving Systems Scaled Operations by Replacing Legacy Systems

Technology Category
  • Functional Applications - Dock Management Systems (DMS)
  • Functional Applications - Warehouse Management Systems (WMS)
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Picking, Sorting & Positioning
  • Port Automation
Services
  • System Integration
The Challenge

Allstate Moving Systems, a rapidly growing third-party logistics (3PL) provider, was facing challenges with their existing manual process of managing their customers through Excel. The company was outgrowing this system and needed a solution that would not only fit their current business needs but also allow them to scale as they grew. They were using a legacy software system to manage inventory without billing automation and captured billing using Excel. This led to limited visibility of dock appointments, causing them to waste time manually verifying dock appointments and leading to unexpected surges. The company was in dire need of a scalable warehouse management system (WMS) to boost operational efficiencies.

About The Customer

Allstate Moving Systems is an agent for United Van Lines, one of the most successful and dependable movers in the nation. In addition to their moving services, they offer a range of warehousing and distribution services from full-service warehousing and distribution to record storage and hospitality installations. They are one of Southern California's largest moving companies with locations in Poway, Oceanside, North Hollywood, and Ventura, California. As a rapidly growing third-party logistics (3PL) provider, they were in need of a solution that would allow them to scale their operations and improve efficiency.

The Solution

To address these challenges, Allstate chose to partner with Extensiv due to its flexibility to fit their unique needs and the fulfillment expertise that Extensiv brought to Allstate. They implemented Extensiv 3PL Warehouse Manager to help them gain operational efficiencies from SmartScan, automated billing, and reporting that gives them full visibility into their warehouse operations. In addition, Allstate also implemented SmartDock to automate and manage their dock appointments. This gave them the visibility and structure they needed to scale their business, eliminating the need to manually search for appointment information and automating appointment scheduling for their customer support teams.

Operational Impact

  • The implementation of Extensiv 3PL Warehouse Manager and SmartDock brought significant operational improvements to Allstate. The billing automation feature of the Warehouse Manager allowed Allstate to capture $15,000 in recurring revenue within the first few months of using the platform. This increase in operational efficiency led to a 12% growth in their distribution business without the need for additional staff. The automation of dock scheduling with SmartDock saved Allstate 20 hours per month, eliminating the need for manual search for appointment information and automating appointment scheduling for their customer support teams. This not only improved their operational efficiency but also increased customer satisfaction.

Quantitative Benefit

  • $15,000 in recurring revenue captured within the first couple months of using the platform

  • 12% growth in their distribution business without increasing any headcount

  • Saved 20 hours per month by automating dock scheduling with SmartDock

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