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Auswide Bank Enhances Customer Experience with Nintex Process Automation
Technology Category
- Analytics & Modeling - Process Analytics
Applicable Industries
- Equipment & Machinery
- Finance & Insurance
Use Cases
- Leasing Finance Automation
- Process Control & Optimization
The Challenge
Auswide Bank, based in Queensland, Australia, is committed to providing the best banking experience to its over 85,000 customers. This commitment led to the initiation of the 'Road to Right' project, an initiative aimed at ensuring the bank does the right thing for its customers the first time, every time. A crucial part of this initiative was to fully understand the bank's processes and identify areas for improvement. However, the bank faced challenges in mapping its processes and optimizing its customer-facing processes, including loan originations and personal banking processes. The bank needed an easy-to-use tool for process management and a no-code tool to improve business processes through automation and digital forms.
About The Customer
Auswide Bank is a financial institution headquartered in Bundaberg, Australia. The bank serves over 85,000 customers in the Queensland region and is committed to providing them with the best banking experience. The bank has 250 employees and manages over $3 billion in assets. Auswide Bank's commitment to its customers is reflected in its 'Road to Right' initiative, which aims to ensure that the bank does the right thing for its customers the first time, every time. To support this initiative, the bank has implemented process management and automation tools to improve its processes and enhance customer experience.
The Solution
To address these challenges, Auswide Bank implemented Nintex PromappR, a process management and automation platform. This platform allowed the bank to fully map its processes and identify areas for improvement. The bank has mapped over 900 processes using Nintex PromappR. In addition, the bank also leveraged Nintex Forms and Nintex Workflow to support and optimize many of its customer-facing processes. These tools provided the bank with a no-code solution to improve business processes through automation and digital forms. The implementation of the Nintex platform has enabled Auswide Bank to drive process efficiencies that improve its customer's experience.
Operational Impact
Quantitative Benefit
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