Automated Extraction of Action Items: A Case Study on Fireflies.ai and Kynection

• Application Infrastructure & Middleware - Database Management & Storage
• Automation & Control - Human Machine Interface (HMI)

• Glass
• Mining

• Time Sensitive Networking

Kynection, an Australian tech solution company, was facing a significant challenge in managing and documenting their numerous daily video calls. The high volume of calls resulted in hurried note-taking, which often missed important details and action items. The team struggled to recall meetings in the required detail, and manual note-taking was proving insufficient. They urgently needed a more organized and reliable method of documenting all client meetings to streamline their workflow. The challenge was to find a solution that could accurately capture the details of their meetings, including action items and deadlines, and provide a searchable and well-indexed record of their conversations.

Kynection is an industry leader in technology solutions based in Australia. Their vision is to convert most business systems, especially administrative ones, from 'paper to glass'. They aim to transform outdated business apparatus into intelligently connected devices using low code and mobile applications. Kynection provides 'one system' solutions across various sectors, including manufacturing, transport, and compliance. The team at Kynection manages numerous video calls daily, both external and internal, and was in urgent need of an organized documentation system for all client meetings to streamline their workflow.

Kynection adopted Fireflies.ai, an AI meeting assistant, to help them manage their meeting documentation. Fireflies.ai was able to accurately record meeting minutes and provide a transcript within minutes of the meeting's conclusion. The transcript included automatically marked deadlines, timestamps, and action items, saving the team time and reducing their workload. Fireflies.ai also provided a smart search feature, allowing the team to conduct keyword searches to filter out relevant topics in the conversation. The solution also offered clean indexing of all meetings, with transcripts sent with date and timestamp. The integration of Fireflies.ai with Kynection's Google and Outlook calendar allowed the AI assistant to auto-join all their meetings, ensuring no meeting was missed. The user-friendly interface of Fireflies.ai made the adoption of the new technology smooth for the team.

• The adoption of Fireflies.ai significantly improved Kynection's meeting database and information management. The automatic classification of information helped the team to easily locate and refer to specific details from their meetings. The integration of Fireflies.ai with numerous apps like Zoom, Google Meet, Salesforce, HubSpot, Slack, etc., streamlined their workflow and reduced the need for follow-ups and switching between different platforms. The team could collaborate on a single platform, enhancing their efficiency and productivity. The user-friendly interface of Fireflies.ai and its easy-to-navigate onboarding process facilitated a smooth transition for the team to this new technology.

• Saved man-hours and energy spent extracting relevant information after each meeting

• Provided 3000 minutes of storage for archiving conversations

• Automatically marked deadlines, timestamps, and action items in meeting transcripts