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IBM > Case Studies > Bengt Dahlgren AB: Enhancing Agile Decision-Making and Collaboration with Cloud Technology

Bengt Dahlgren AB: Enhancing Agile Decision-Making and Collaboration with Cloud Technology

Technology Category

Infrastructure as a Service (IaaS) - Hybrid Cloud
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Human Resources
Maintenance

Use Cases

Personnel Tracking & Monitoring
Smart Campus

Services

Cloud Planning, Design & Implementation Services
Training

The Challenge

Bengt Dahlgren AB, a civil engineering consultancy services provider, was faced with the challenge of ensuring effective collaboration among its six group companies as it prepared to give them greater autonomy for lean decision-making. The group, which specializes in heating, ventilation, and air conditioning (HVAC), fire safety, energy and environmental construction, and building automation, wanted to ensure that the increased autonomy did not reduce the employees’ ability to collaborate across different departments. The group had been relying on shared drives and folders to distribute information on human resources, internal processes, and best practices. However, as they transitioned to a decentralized IT management structure, they realized that this approach would become difficult to sustain. They needed a new way to collaborate across the group.

About The Customer

Bengt Dahlgren AB is a civil engineering consultancy services provider founded in 1952. The group operates through a network of six companies in Sweden, specializing in heating, ventilation, and air conditioning (HVAC), fire safety, energy and environmental construction, and building automation. The group is made up of six companies, each with its own specialist area of operations and particular ways of working. The group's aim was to empower every company to unlock new cost-efficiencies while ensuring effective collaboration among the different departments.

The Solution

Bengt Dahlgren AB implemented IBM® Connections™ Cloud and IBM Verse™, enabling 430 people across 12 offices and six companies to share ideas, capture best practices, and work together more effectively. The company selected IBM Connections Cloud and IBM Verse as the basis for its new group-wide communications platform after considering solutions from a number of vendors. The IBM solutions offered the company the chance to create a business social network delivered from the cloud. The company also engaged an expert team from IBM Premier Business Partner Donova to assist with the migration, testing, and deployment of its historical data and productivity applications to the new platform. Today, Bengt Dahlgren offers all 430 employees across the group access to IBM Verse and IBM Connections Cloud, facilitating collaboration even as its businesses become more autonomous.

Operational Impact

The implementation of IBM® Connections™ Cloud and IBM Verse™ has improved Bengt Dahlgren AB's ability to communicate even as it transitions to a more decentralized organizational structure. The company now uses IBM Connections Cloud to deliver human resources communications to the whole group. It has also made it easier for employees to locate and engage the assistance of highly skilled peers, wherever they work within the group. The ease of using IBM Verse on mobile devices is making it much easier for their people to stay connected with their colleagues back in the office. The company has received very positive feedback about the IBM Verse solution, particularly for its speed, accuracy of the search capabilities, and the ability to use ‘people bubbles’ to show at-a-glance messages from recipients with whom they correspond most frequently.

Quantitative Benefit

Connected six companies on a shared collaboration platform
Reduced costs by migrating to the cloud
Enabled more effective collaboration among 430 employees across 12 offices and six companies