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Boosting Efficiency and Client Satisfaction in Construction: A Case Study of KBA, Inc. and Nintex
Technology Category
- Analytics & Modeling - Real Time Analytics
- Robots - Wheeled Robots
Applicable Industries
- Cement
- Construction & Infrastructure
Applicable Functions
- Human Resources
Use Cases
- Construction Management
- Personnel Tracking & Monitoring
Services
- Training
The Challenge
KBA, Inc., a Seattle-based construction management firm, was facing a significant challenge when its public-sector clients tightened their construction project budgets following the recession in the late 2000s. The firm needed to enhance its efficiency and client satisfaction to stay competitive. The company identified its document management processes as a key area for improvement. The existing paper-based processes were prone to delays and errors, and manually keyed spreadsheets were also error-prone, with a risk of version control problems as they were circulated within the organization. Even when business processes worked as intended, they drove up administrative costs. When they didn’t work as intended, they could also increase project costs and decrease client satisfaction. The company tried InfoPath forms and SharePoint Forms, but found them either too complex or not sufficiently customizable and mobile-friendly.
About The Customer
KBA, Inc. is a construction management firm based in Seattle, primarily serving public-sector clients. The company leads the local market in its industry. However, following the Great Recession in the late 2000s, KBA faced increased competition and tighter budgets from its clients. This necessitated a drive for greater efficiency and client satisfaction. The company identified its document management processes as a key area for improvement, as the existing paper-based and manual processes were prone to errors, delays, and drove up administrative costs.
The Solution
KBA found its solution in Nintex. The company used Nintex Workflow and Nintex Forms to completely redesign their project management template and created five workflows based on it. This was achieved in just two months with a small IT staff. By using Nintex, KBA was able to automatically update its contractor submission logs in real time, ensuring data accuracy. The data from these forms was used in a growing range of Nintex workflows, including expense reimbursements, change orders, approvals, and auto-calculation of cost and risk factors. The company also adopted Nintex Mobile to allow its inspectors to complete and submit their daily reports from project sites with just a few clicks. Furthermore, Nintex was used to automatically route forms to the right content library for storage, making them readily accessible to employees and clients anytime, anywhere.
Operational Impact
Quantitative Benefit
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