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Boosting Efficiency and Customer Experience: A Case Study on Berkshire Hathaway HomeServices Parks & Weisberg, Realtors
Technology Category
- Networks & Connectivity - 5G
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Facility Management
- Sales & Marketing
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Training
The Challenge
Berkshire Hathaway HomeServices Parks & Weisberg, Realtors, a family-owned business managing a diverse real estate portfolio, was struggling with the limitations of their existing property management system. The company had to use multiple systems and tools to manage different property types within their portfolio. These solutions were not only limited in their functionality but were also not user-friendly. This led to inefficiencies, wasted time, and communication breakdowns. The company was in dire need of a more robust, integrated system to streamline their operations and improve their efficiency.
About The Customer
Berkshire Hathaway HomeServices Parks & Weisberg, Realtors is a family-owned business established in 1952. Located in Kentucky and Indiana, the company manages a diverse portfolio of community associations, multifamily rentals, single-family homes, and commercial properties. The company has expanded its portfolio over the years and has evolved to meet the changing needs of the real estate market. The company prides itself on its diverse portfolio and is always looking for ways to improve its operations and customer service.
The Solution
The company decided to transition to AppFolio Property Manager, a single, integrated solution that could effectively manage their diverse real estate portfolio. AppFolio provided a platform where records for HOA, rental properties, tenants, vendors, and investors could all be accessed in one spot. This streamlined their processes, increased efficiency, and improved their ability to serve their customers. AppFolio also provided a human touch to customer service, with a dedicated person answering calls and actively seeking feedback to improve the user experience. The system also allowed the company to adapt quickly to changes in the real estate market due to the pandemic, with features like efficient communication tools and online payment options.
Operational Impact
Quantitative Benefit
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