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Case Study: Chronopost - Remote Access Solutions Extend Security While Saving Time and Money
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Identity & Authentication Management
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Chronopost, a leading national player in the express delivery of parcels from France to companies and individuals worldwide, was looking for a remote support solution that could easily integrate into their environment, provide security for both the customer and Chronopost, and could be used fully on the web with minimal disruption to customers’ workstations. They also needed a solution that was compatible with hybrid environments and could support a diverse range of platforms. Additionally, Chronopost needed to extend privileged access security best practices beyond the perimeter to remote workers and third-party vendors. They needed to granularly control the level of access for each of these groups, gain complete visibility and auditability into what was done with that access, and integrate with other service desk tools.
About The Customer
Chronopost is the leading national player in the express delivery of parcels from France to companies and individuals worldwide. The company serves 230 countries, made up of 99 sites in Metropolitan France, and the French overseas department which spans 12 hubs and a network of 19,500 proximity points (Chronopost branches, post offices and pickup points). Their information system is built on Linux, and their employees use devices and machines on various operating systems including Android, Windows, and Linux. The company has 3,800 employees and operates in the Transportation & Logistics industry.
The Solution
Chronopost chose BeyondTrust Remote Support due to its ease of integration into their environment, security for both the customer and Chronopost, and its ability to be used fully on the web with minimal disruption to customers’ workstations. The solution proved to be the best IT tool for their service desk to meet the expectations of their customers, some of whom operated in environments with stringent data privacy and other regulatory requirements. Chronopost also benefited from a solution that was compatible with hybrid environments and could support a diverse range of platforms. More recently, Chronopost expanded their BeyondTrust Remote Support solution throughout the shipping support team to accommodate 20 staff members running concurrent support sessions. In 2017, Chronopost deployed Privileged Remote Access on the industrial perimeter. The solution allowed Chronopost to gain control over the connections, capture session activity with a comprehensive audit trail, and to require authentication during remote sessions.
Operational Impact
Quantitative Benefit
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