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Centana Property Management: Leveraging IoT for Efficient Property Management
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Infrastructure as a Service (IaaS) - Virtual Private Cloud
Applicable Industries
- Buildings
- Equipment & Machinery
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Training
The Challenge
Centana Property Management, a Montana-based company, manages a diverse portfolio of multifamily apartment complexes, single-family homes, and commercial properties. The company prides itself on being responsive and attentive to its customers' needs. However, managing a wide range of properties across different locations presented several challenges. These included maintaining clear and consistent communication with owners and renters, efficiently handling maintenance requests, and effectively marketing their properties to prospective renters. Additionally, the company was keen on making a lasting first impression on potential clients and providing modern experiences that renters and owners expect. The company also faced the challenge of training new hires on their property management software, which was crucial for the smooth running of their operations.
About The Customer
Centana Property Management is a property management company established in 2019 and located in Butte, Montana. The company manages over 500 units, including small multifamily apartment complexes, single-family homes, and commercial properties across Montana. The company is committed to providing modern experiences to its renters and owners and prides itself on its responsiveness and attentiveness to its customers' needs. The company is also focused on expanding its portfolio and is always on the lookout for new and creative ways to market its business to new owners and prospective renters.
The Solution
Centana Property Management adopted AppFolio Property Manager to address these challenges. The software provided a single source of truth for all maintenance requests, work orders, and resident and vendor communications, streamlining the process and increasing transparency. The software also offered built-in, modern communication tools that enabled the team to respond quickly and efficiently to current residents, prospective renters, and owners. The online portal allowed owners to stay informed about the performance and status of their properties without the need for phone calls or meetings. The software also facilitated the onboarding and training of new hires with its integrated how-to videos and step-by-step tutorials. To attract new renters and owners, Centana used AppFolio's website service, which not only made their business look professional but also facilitated data collection and workflow management. The website also allowed renters to search properties by location, enhancing the company's marketing efforts.
Operational Impact
Quantitative Benefit
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