Download PDF
Colt Telecom Improves Customer Experience with the Webmethods ESB Platform
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- System Integration
The Challenge
COLT had deployed the same systems in several countries and all of them were operating independently. As a result, there were over 10 instances of each application — and each one containing its own silo of information. Customer information was recorded in several systems and there was no consolidated view of a customer across the whole company. COLT also wanted to automate the provisioning process with the local telecom operators for certain products. This would require COLT to integrate its order handling system with that of the operator. This extended the scope of the integration challenge beyond the enterprise into the realm of B2B.
About The Customer
COLT is one of the leading European providers of business communications. The company specializes in providing data, voice and managed services to midsize and major businesses and wholesale customers. With more than 50,000 customers across all industry sectors, COLT owns and operates a 13-country, 20,000 km network that includes metropolitan area networks in 32 major European cities with direct fiber connections into 10,000 buildings and 12 COLT data centers.
The Solution
The first step was to link all the systems together using the webMethods ESB Platform. This provided reliable messaging between the applications at the three main centers in London, Paris and Frankfurt. It reduced the growing number of ad hoc links, data inconsistencies and errors, and sped up processes such as customer provisioning. The second step was to centralize all information into one data center in London, with only one instance of each application. COLT is progressively deploying a Service-Oriented Architecture (SOA), which has become a key enabler moving forward.
Operational Impact
Related Case Studies.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
